Regional Operations Director
- Provide Deputy Director and development staff with analytical, reporting and support to achieve organizational and campaign goals.
- Assist in tracking and assessing progress to underlying KPIs including financial, engagement, political and CRM hygiene.
- Create and run reports of varying degrees of complexity to support development needs.
- Oversee regional donor communications (print and digital) for cultivation, stewardship, solicitation and billing.
- Ensure flawless execution of communications assets and marketing timeline in partnership with Operations Manager.
- Assist the Deputy Director with management and coordination of information requests from the National Development team.
- Partner with the Deputy Director on the rollout, adoption, and continuing education/training of new tools, technologies or processes.
- Identify opportunities for process improvement and areas where the operations team can further support the development team by taking on operational tasks.
- When appropriate, draft correspondence on behalf of the Regional and Deputy Director for review and approval.
- Oversee, in coordination with the Deputy and Program Director, regional event marketing and communications before, during, and after events as needed.
- Prepare requirements and coordinate development of marketing cloud pages (for events in partnership with Program Director,) DC Marketing Technology and National Development.
- Ensure operational excellence by regularly reviewing staff capabilities and offering training in key areas like systems, technology, and workflows.
- Track system changes and how those changes affect regularly used reports and data management strategies.
- Coordinate between regional departments (political, development, programming, communications) to ensure operational objectives and processes are aligned.
- Create, manage, and adapt regional processes to ensure maximum efficacy and quality.
- Maintain oversight of the regional calendar and events schedule and alert the Deputy Director and Program Director of any conflicts.
- Partner with the Program Director to ensure adequate support event operations and staffing.
- Support new staff onboarding processes in coordination with the Deputy Director.
- Coordinate the agenda, logistics, and materials for meetings and retreats in partnership with the Deputy Director.
- Guarantee consistent and reliable coverage for day-to-day operations.
- Manage the annual budget process and partner with the Program Director to produce and distribute quarterly (non-event) financial statements to senior leadership.
- Oversee the correct processing of all pledges/commitments, payments, donations, financial adjustments and IMPACT deposits.
- Manage the billing and acknowledgement review process for the region.
- Oversee the maintenance of physical office, in partnership with the Operations Manager, including:
- Daily operation of meeting rooms, conference rooms, and common areas.
- Maintenance of all technology including audio-visual and video equipment and security.
- Coordination of vendor services, repairs, and building amenities.
- General cleanliness of all office areas.
- Supervise the in-office experience for the staff as well as guests, as carried out by the Operations Manager.
- Partner with the Regional Security Officer to ensure non-event related security protocols are maintained, and coordinate with relevant vendors as needed.
- Manage any office renovations and/or temporary relocations, including but not limited to:
- Manage the move to any temporary or permanent space including packing, unpacking, technology, and security
- Serve as the regional point of contact throughout the construction process.
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