Account Manager

THE DETAILS:

Job Title: Account Manager
Department: Client Services
Reports to: Group Account Director
Responsible for: No direct reports, but potential to in future
Hours : Full time, Permanent
Location: Remote in the USA (Regular trips to visit clients face to face in San Francisco will be required [around 4x per year], as well as trips to the UK where Ear to the Ground are based [around 2x per year]. There is potential for additional travel to Europe, depending on events and client needs)

As an Account Manager, you are responsible for leading and supporting the planning and execution of integrated brand campaigns, ensuring projects are delivered on time, within budget, and to the highest creative standards to meet the clients needs. This role requires strong project management skills, stakeholder coordination, and attention to detail to keep campaigns running smoothly.

KEY RESPONSIBILITIES:

Campaign Coordination & Execution:

• Support the end-to-end delivery of high-level, complex integrated marketing campaigns, ensuring key milestones are met.

• Own and manage the end-to-end delivery of talent & creator led campaigns.

• Assist in managing timelines, budgets, and resources to keep campaigns on track.

• Coordinate across creative, production, strategy, and media teams to ensure seamless execution and resourcing.

• Have a thorough understanding of your department's roles and responsibilities and all of the agency's processes. Actively drive best practice processes across all projects working with other team members to ensure a consistently high standard across the whole agency.

• Work with the Group Account Director and Account Manager to nurture existing client relationships and build confidence in the agency and its ability to deliver campaigns to the highest standard.

• Present, alongside agency colleagues creative responses, strategy and insight ideas and concepts to the client.

Client & Stakeholder Support:

• Act as a day-to-day contact for US based clients, providing regular updates and ensuring smooth communication.

• Support the Group Account Director in managing agency partners, talent, agencies, and internal teams.

• Assist in the preparation of campaign reports, status updates, and post-campaign analysis.

Project & Budget Management:

• Own and maintain detailed project timelines, ensuring deadlines and deliverables are met.

• Assist the Group Account Director in tracking overall campaign budgets, flagging potential overages and ensuring cost efficiencies.

• Take ownership of specific areas of campaign budgets, ensuring we stay within the identified budgets and minimise project creep.

• Identify and escalate potential project risks to senior team members.

Creative & Strategic Collaboration:

• Work closely with creative teams to ensure campaign creative and assets align with brand guidelines and objectives.

• Support the strategy team in integrating audience insights and data into campaign planning.

• Ensure all campaign deliverables are in line with the overall creative vision.

KEY REQUIREMENTS:

Our ideal successful candidate will have: 

• 3+ years of experience in campaign/project management within a creative, advertising, or marketing agency.

• Experience in managing Talent and Creator campaigns, ideally in the gaming space.

• Strong understanding of integrated marketing campaigns, including digital, social, experiential, and content production.

• Excellent organisational and communication skills, with strong attention to detail.

• The ability to lead internal agency teams through campaign delivery.

• The ability to lead clients through agency campaign delivery.

• Ability to multitask and manage multiple projects in a fast-paced environment.

• Strong team player with a proactive and problem-solving mindset.

• Passion for gaming is a must for this role. It's a bonus if you also love sport and wider culture!

THE AGENCY

Ear to the Ground is a UK-based global sport, gaming, and entertainment creative agency with a unique model that sets us apart. We are driven by Fan Intelligence®, our global network of 12,000 influential tastemakers and fans. Our real time insight into what fans truly want, enables us to create compelling work that consistently pushes the boundaries of culture.

We pride ourselves on being the agency that listens better than anyone to solve our clients' challenges, maximise their sport, gaming and entertainment partnerships, and ultimately build brands that lead culture. We’ve helped clients including Nike, PlayStation, JD, NBA, Coca-Cola and 2K turn fans into consumers by delivering culturally relevant, fan-first campaigns that inspire emotional connection and measurable business impact.

You can learn more about the agency with our 2025 agency show reel here .

OUR CULTURE

We are dedicated to making Ear to the Ground an amazing place to work where people grow, develop and thrive. We pride ourselves on our dynamic and exciting culture, excellent support of staff and fantastic benefits package. We have made it our mission to lead the way in being an inspiring, future-thinking, creative agency and are invested in our people because they are the ones that will make that happen.

Some of our US benefits include:

• Health, dental and vision care benefits after 30 days of employment for you and your eligible dependents

• Short and long term disability and life insurance

• 401K (up to 2% match)

• Sick pay of 7 days