Back to Jobs

Service Manager, Miami

Lucid Motors
Florida
About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.

Responsibilities

  • Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
  • Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
  • Select, train, and develop employees, ensuring all positions are filled in a timely manner
  • Support, implement and provide follow-up for all training
  • Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
  • Address any client concerns or complaints quickly and professionally
  • Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
  • Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
  • Monitor employee work and provide guidance, ongoing training, and development as needed
  • Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
  • Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
  • Assist with or perform administrative tasks
  • Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
  • Other duties as assigned

Qualifications

  • Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
  • Experience managing a team of technicians for selection, development, performance management, engagement and training
  • Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
  • Verifiable track record of excellence in Customer Service
  • Willingness to assist on repairs on an as needed basis
  • Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
  • Excellent written and verbal communication skills
  • Ability to build a world-class team from the ground up
  • Ability to analyze and interpret internal reports
  • Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
  • Ability to travel on an as-needed basis
  • Willingness to complete Lucid provided CPR training post hire
  • Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments
  • Previous OEM specific EV experience and training
  • ASE Certifications
  • EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at [email protected].

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Posted 2026-08-20

Recommended Jobs

Tank Builder / Welder (Nationwide)

Phillips Tank and Structure - Steel Valley Fabricators
Jacksonville, FL

  About PTS: Trusted, Responsive, and Nationwide ​ Phillips Tank & Structure (PTS) is a growing, team-oriented, nationwide tank construction company with headquarters in Braddock, Pennsylvania, ju…

View Details
Posted 2026-08-18

JET SKI CHASE

Royal Caribbean Cruises, Inc.
Miami, FL

JET SKI CHASE The Jet Ski Chase shouldpossess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The This role establishes and dr…

View Details
Posted 2026-05-27

Sr. Corporate Accountant

Florida Crystals Corporation
West Palm Beach, FL

Florida Crystals Corporation is a fully integrated cane sugar company. Florida Crystals regeneratively farms sugarcane and rice in South Florida, where it owns two sugar mills, a sugar refinery, a pa…

View Details
Posted 2026-07-06

Senior Supplier Quality Engineer

Mitsubishi Power
Lake Mary, FL

Senior Supplier Quality Engineer   Company Overview   At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly r…

View Details
Posted 2026-07-06

Senior Lead, Food and Beverage Procurement

Royal Caribbean Group
Miami, FL

Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package…

View Details
Posted 2026-08-12

Family Physician | Direct Primary Care | Outcomes Over Production

Steele Healthcare Solutions
Wellington, FL

Our client offers a unique direct primary care model that is transforming healthcare by empowering physicians to deliver exceptional patient care. They are seeking a family physician (or IM/peds) for …

View Details
Posted 2026-08-20

Technical Program Manager

Deloitte LLP
Florida

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Technical Program Manager you will have the ability to share new ideas an…

View Details
Posted 2026-08-15

Housekeeping Attendant

Capital Vacations
Treasure Island, FL

Location: Sand Pebble Resort & Island Gulf Resort Position: Housekeeping Attendant Hourly Wage: $17.00 Per Hour Sign On Bonus: Sign-on bonus after 90 days of successful employment: $300.…

View Details
Posted 2026-02-13

HOA Accounts Receivable Specialist

Seacrest Services
West Palm Beach, FL

Join a collaborative and experienced association accounting team dedicated to accuracy, exceptional service, and professional growth. As an HOA Accounts Receivable Specialist, you will play a key rol…

View Details
Posted 2026-08-22