TRAINING CONSULTANT OPS - 60933491 1

Requisition No: 863438 

Agency: Children and Families

Working Title: TRAINING CONSULTANT OPS - 60933491 1

 Pay Plan: Temp

Position Number: 60933491 

Salary: $25 per hour. 

Posting Closing Date: 11/04/2025 

Total Compensation Estimator

Education Technology Support – OPS

Position Number: 60933491

Department of Children and Families – Office of Quality and Innovation

Full Time

Salary: $25/hr.

Location: Tallahassee (Headquarters Office).

**This is not a remote/telework position. The selected candidate will work from the DCF Tallahassee Headquarters Office.**

What you will do:

This position is in the Office of Quality and Innovation (OQI) at the Florida Department of Children and Families. OQI serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families. This position provides technical customer support to the Department’s stakeholders (internal and external) by responding to help desk tickets related to the Department’s learning management system (LMS). The LMS provides thousands of employees and external partners access to training opportunities. The goal of this position is to improve the learner experience through routine system maintenance processes and prompt response to reported or identified issues.

Duties and responsibilities of this position include but are not limited to:

• Provides end-user support for internal and external users in the Department’s LMS.
• Tests and pilots materials for quality assurance and functionality in the system before publishing.
• Supports the creation of events and sessions within the LMS for learners to find and register for training and assists instructors with submission of rosters as needed.
• Maintains a system of catalog management to manage all aspects of the training catalog including but not limited to creating unique training course names, verifying providers, and assigning subjects. Ensures the catalog is on an audit schedule to ensure fidelity of system.
• Reviews externally procured trainings/subscriptions requested for publishing in the LMS.
• Attends and participates in various technical exchange groups and forums related to Learning Management Systems and eLearning supports.
• Creates and generates reports and dashboards as requested/required.
• Other duties as assigned.

Requirements:

• A minimum of one year providing administrative support to a learning management system.
• A minimum of one year of experience of working in a call center or customer service center.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, PowerPoint (O ffi ce Suite) and Microsoft Teams are required.
• Exceptional critical thinking skills.
• Passion for learning and improving training programs and learning management system processes.
• Strong communication skills, verbal, and written.
• Proficient in systems-thinking across operational locations, department programs, and government agencies.
• Ability to establish and maintain e ff ective working relationships with others.
• Ability to make decisions and recommend solutions.
• Proficient in collaborating within a cross-functional team.
• Consistently demonstrate a high level of professionalism in interactions and personal presentation.
• Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit .

To learn more please visit

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113 , and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: .

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.