Customer Service Representative

Job Description

Job Description

Prius Healthcare USA improves lives by providing North American healthcare solutions that result in positive outcomes within a variety of clinical settings. The Prius portfolio of products include therapeutic support surfaces, pressure reducing foam mattresses and fall prevention bed frames. We are a family owned and operated company growing quickly with significant future opportunity for employees.

Responsibilities:

• Provide exceptional customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
• Inputting orders and invoicing customer within a timely manner out of Quickbooks.
• Assist customers with product information, pricing, and order processing.
• Perform data entry to update customer accounts and maintain accurate records.
• Analyze customer issues and provide appropriate solutions or escalate to the appropriate department.
• Supporting the sales team by conducting outbound calls following up with customers regarding their inquiries or orders.

Qualifications

• Excellent communication skills, both verbal and written.
• Previous experience in customer service, sales or other related fields preferred but not required
• Ability to analyze customer needs and provide appropriate solutions.
• Strong phone etiquette and the ability to handle customers with professionalism.
• Proficiency in data entry and computer skill including, but not limited to CRM and Microsoft Office (Outlook, Word, Excel, etc.)
• Ability to prioritize and multitask.
• Prior Quickbooks experience a plus.

The individual is ultimately expected to perform these tasks alone or with minimal supervision.

• Schedule: Monday - Friday
• Shift Hours: 8:30AM - 5:00PM
• Overtime: Optional, if needed
• Travel: No
• Position: Full-Time

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.