Front Desk Team Leader
- Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
- Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
- Determines needs of customers' incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
- Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.
- Completes any additional job duties as assigned. Position Requirements:
- High School Diploma or equivalent experience required.
- 1-2 years experience in medical or related field required.
- Able to work with multi-phone systems, computers and general office equipment.
- Must have good communication and interactive skills to work with Patients, Physicians and Team Members.
- Medical scheduling experience preferred.
- The COVID-19 vaccination is/may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
- Sit, stand, and walk.
- Repetitive movement of hands, arms and legs.
- See, speak and hear to be able to communicate with patients.
- Stoop, kneel or crawl.
- Climb and balance.
- Carry and lift 10-20 pounds
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