Manager - Instructional Design

Our Commercial Services organization offers a range of payment solutions and expense management tools to global companies of all sizes. Our Sales Enablement team's mission is to power the growth of our commercial solutions. Learning and Development is a key part of our strategy to accelerate sales and drive profitable charge volume.

The Manager - Instructional Design will craft learning solutions that support our commercial sales colleagues. The resulting high-impact programs will be used to onboard sales & account development new hires, upskill existing colleagues, and enable leaders to provide effective coaching. In the end, your work will empower our frontline teams with the skills and confidence to deliver a consistent brand, value proposition, and a seamless experience to prospects and customers – ultimately driving bottom line results. This role will report to the Director of Learning and Development within our Sales Enablement organization.

Responsibilities

• Conduct needs analysis to understand performance opportunities for our frontline sales teams
• Develop learning strategies to equip our frontline colleagues with the appropriate knowledge, skills, and tools
• Use instructional design principles and methodologies to design, storyboard, develop, and implement role-based courses
• Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop best in class learning content
• Develop learning resources in various delivery methods including instructor-led training, on-demand learning, videos, and other multimedia
• Establish and execute strategies for measuring training effectiveness
• Project manage end-to-end learning solutions
• Perform course management tasks within the enterprise Learning Management System (LMS)
• Stay informed on trends and innovation in adult education, e-Learning and technology supported training

Qualifications

• Strength in designing and developing learning programs, demonstrated with a portfolio
• Ability to craft graphically appealing and user-friendly learning materials
• Strong program management, interpersonal skills, and attention to detail
• Ability to build and demonstrate strong stakeholder relationships and collaborate across diverse global teams
• A passion for distilling and articulating complex concepts in a concise way
• Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data
• Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other authoring tools

Preferred Qualifications

• Bachelor's degree
• Proven experience in adult learning and training development and delivery, including effectively developing training programs

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.