Senior Customer Service Specialist, Cruise

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Miami, 122nd St

Division: Air & Sea
Job Posting Title: Senior Customer Service Specialist, Cruise - 113670
Time Type: Full Time

Senior Customer Service Specialist - Projects

The Senior Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate and timely information, and ensuring customer satisfaction. This position serves as the primary point of contact for customers and works closely with internal teams to provide support.

Duties and Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
• Resolve customer issues and complaints in a timely and professional manner
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints
• Maintain customer records and documentation
• Provide support to sales teams in the form of lead generation and follow-up
• Collaborate with internal teams to develop customer service standards and best practices
• Participate in customer service training programs and workshops

Educational background / Work experience

• An associate or bachelor's degree in business administration, communications, or a related field is preferred.
• A minimum of 5 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize work
• Strong attention to detail and accuracy
• Ability to work well in a team environment
• Proficiency in Microsoft Office applications, such as Excel and Word
• Experience with customer service software, such as Zendesk or Salesforce, preferred

Preferred Qualifications

• Familiarity with transportation and logistics regulations and processes is a plus

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $62,500.00 – $73,500.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .