Owner Advocate

Job Description

Job Description

Join the San Antonio Citizens Federal Credit Union family as a Full-Time Owner Advocate* in beautiful Pasco County, FL! This onsite position offers the thrill of directly impacting the community we serve, allowing you to foster meaningful relationships with our members. You'll thrive in a collaborative environment where your passion for member advocacy will shine. With competitive pay ranging from $20.00 to $24.00 per hour, depending on your experience, this role provides the opportunity to grow in a stable and supportive setting. Here, your empathetic approach will help you understand and meet the unique needs of each member, reinforcing your position as their trusted Owner Advocate*.

Be a part of a driven team that values dependability and community focus and make a real difference every day. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Snack/Drink Room. Embrace your passion for member service and become an essential part of our mission!

Let us introduce ourselves

At San Antonio Citizens Federal Credit Union, we are dedicated to cultivating a culture of service excellence service standards. These service standards are important for how we engage with our members, non-members, and teammates. They reflect our core values of Dependable, Passionate, Collaborative, Empathy, and Community, supporting our vision to empower dreams and our mission to leverage our collective resources to help one another thrive.

Your role as an Owner Advocate*

As an Owner Advocate* at San Antonio Citizens Federal Credit Union, you will be the friendly face that greets and welcomes our members and visitors, setting the tone for an exceptional banking experience. Your role involves assisting members with their diverse banking needs, ensuring they feel valued and understood. With your empathetic approach, you'll engage with individuals to understand their unique situations, serving as their dedicated Owner Advocate* throughout their financial journey. Your commitment to fostering a welcoming and professional atmosphere will enhance community relationships and highlight our member-focused culture. Join us in making a positive impact on the lives of those we serve while collaborating with a passionate team dedicated to excellence!

Are you the Owner Advocate* we're looking for?

To excel as an Owner Advocate* at San Antonio Citizens Federal Credit Union, a diverse skill set is essential. A solid understanding of the Microsoft Office Suite, including Word, Excel, and Outlook, will enable you to effectively manage documentation and communicate with both members and colleagues. Excellent verbal and written communication skills are crucial, as you'll engage with members and address their banking needs daily. You should possess strong organizational abilities, allowing you to multitask efficiently while maintaining attention to detail. Accurate cash handling skills and proficient typing and calculator capabilities are key to ensuring smooth transactions.

Moreover, your ability to work collaboratively within a team environment and operate with a high level of independence will contribute significantly to your success in this role. A High School Diploma or equivalent is required to step into this rewarding position.

Knowledge and skills required for the position are:

• General knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal, written communication, and interpersonal skills; including telephone skills, organizational skills with the ability to multitask, excellent attention to detail, accurate cash handling skills
• Proficient typing and calculator skills, ability to work in a team environment
• Ability to work flexible hours at management's request and work with a high level of independence
• High School Diploma or equivalent required

*For new hires, this position will be filled as an Owner Advocate I. Preference may be given to applicants with recent experience at another financial institution or credit union performing similar functions. At the discretion of the Credit Union and in some cases, an applicant's experience, knowledge, skills, abilities, and education may qualify him/her for consideration to start at a higher level. An active Owner Advocate I in this position may have opportunity and priority to progress to an Owner Advocate II.

Are you ready for an exciting opportunity?

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!