UKG HCM Functional Analyst

Kforce has a client that is seeking a UKG HCM Functional Analyst in Tampa, FL. Duties:

• Lead day-to-day delivery of HR systems and payroll-related support, ensuring consistent operations and quality outcomes
• Define and track service performance metrics (e.g., timeliness, accuracy, issue volume, resolution times); Drive continuous improvement actions
• Support end-to-end payroll processes, including validations, reconciliations, off-cycle activities, and issue resolution
• Act as an escalation point for complex issues; Perform root cause analysis and implement preventative solutions
• Oversee system updates, configuration changes, workflows, and access controls; Ensure proper testing and release readiness
• Manage benefits and compensation administration support, ensuring alignment with policies and audit requirements
• Coordinate troubleshooting and changes for system integrations and data flows across HR, payroll, and finance platforms
• Ensure compliance with regulatory requirements, internal controls, and data privacy standards
• Monitor reporting and data quality; Identify trends to enhance performance and user experience
• Lead transition and onboarding activities for new processes or services, including documentation and knowledge transfer
• Drive process improvements, automation, and standardization initiatives to increase efficiency and reduce errors
• Serve as a key point of contact for stakeholders; Facilitate regular updates, governance discussions, and issue resolution
• Support team development, workload management, and performance expectations
• 8+ years of experience supporting HR systems, payroll, benefits, or related functions, with increasing responsibility
• Experience working with HRIS or payroll systems in a support or operations capacity
• Experience working in service-oriented environments with performance metrics and reporting
• Understanding of the employee lifecycle and shared services environments
• Understanding of data privacy, security, and access control practices for sensitive information
• Knowledge of payroll processes, controls, and compliance considerations
• Familiarity with benefits administration and compensation practices
• Exposure to system integrations and data flow management across multiple platforms
• Strong analytical, problem-solving, and communication skills