Customer Service Representative
shift: Second
work hours: 11 AM - 8 PM
education: High School Responsibilities
- Handle inbound phone support (averaging ~25–35 calls/day, building up to ~35–40 calls/day as proficiency increases)
- Assist customers with placing new product orders and modifying existing orders
- Support eCommerce clients who encounter difficulties placing orders online
- Perform basic technical troubleshooting, including password resets and login access assistance
- Enter order details and record client interactions efficiently in system databases
- Qualifications & Skills
- Experience: background in customer service (retail, hospitality, or office settings). Call center experience is a plus, but vibrant personality and customer-first mindset are key
- Communication: Clear verbal communication skills and a professional, solution-oriented phone presence
- Tech Aptitude: Comfortable learning and navigating multi-system environments
- Preferred Systems: Prior experience with AS400 or Salesforce is preferred, but not required
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Customer Service
- Industry Representative
- Call Center Support
- Client Service
- Customer Relations
- Customer support
- CUSTOMER ORDERS/SALES
- Customer Relationship Management
- AS400
- SalesForce.com
- Years of experience: 1 year
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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