Chat Support Representative

This is a remote position.

Southland Organics is seeking a dedicated Chat Support Representative to join our Environmental Services team. This role plays a vital part in delivering exceptional customer service by providing timely, accurate, and friendly support through our chat platform. As a key point of contact, you will help our customers navigate our sustainable solutions and contribute to a cleaner, greener future.

Key Objectives

• Deliver prompt and professional assistance to customers via chat.
  
• Resolve inquiries related to our environmental products and services efficiently.
  
• Support the company’s mission by fostering positive customer experiences that promote sustainable practices.
  

Responsibilities

• Respond to customer inquiries and concerns through live chat in a courteous and timely manner.
  
• Provide clear and accurate information about Southland Organics’ environmental services and offerings.
  
• Document customer interactions and escalate complex issues to the appropriate departments when necessary.
  
• Assist with order processing, account updates, and troubleshooting as needed.
  
• Collaborate with team members to improve overall customer support processes.
  
• Maintain up-to-date knowledge of company products, policies, and environmental regulations.
  

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
  
• Previous experience in customer service or chat support, ideally within environmental services or related industries.
  
• Strong written communication skills with an emphasis on clarity and professionalism.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Basic computer proficiency and familiarity with chat support software.
  
• Problem-solving mindset and a commitment to customer satisfaction.
  
• Interest in sustainability and environmental stewardship is a plus.
  

Benefits

• Competitive salary with opportunities for growth.
  
• Comprehensive health, dental, and vision insurance plans.
  
• Paid time off and flexible scheduling options.
  
• Supportive work environment focused on sustainability and community impact.
  
• Ongoing training and professional development opportunities.