Technical Training Implementation Manager
- Childcare Benefit
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- Develop a comprehensive understanding of all current and upcoming TLE software platforms.
- Participate in planning and development sessions to stay informed on new features and updates.
- Understand how the software integrates with TLE policies, procedures, and multi-unit operations.
- Design and develop engaging software training content, including live and virtual sessions, job aids, and courses.
- Create concise "how-to" videos and step-by-step guides for users.
- Collaborate with cross-functional teams (Operations, Learning & Development, New Center Openings, etc.) to align training content with operational goals.
- Deliver in-person and virtual training sessions, including workshops and webinars.
- Conduct train-the-trainer workshops to empower internal stakeholders to deliver consistent software training.
- Be a key resource for software-related inquiries and provide hands-on training for users at all levels.
- Act as an advocate for TLE’s technology platforms, promoting best practices and their operationalization.
- Solicit user feedback during and after training sessions and communicate it to the Technology and Learning teams for continuous improvement.
- Maintain effective communication with all stakeholders to ensure clear understanding and usage of the software.
- Partner closely with teams across the organization to ensure that all training initiatives are aligned with the needs of the business.
- Provide feedback to the Technology team based on user interactions, helping to shape future updates and improvements.
- 5+ years of experience in software training or a related role.
- Bachelor's degree in Education, Information Technology, or a related field preferred.
- Experience in multi-unit operations or the childcare industry is a plus.
- Exceptional presentation and public speaking abilities.
- Strong writing skills for creating training materials.
- Proficient with e-learning platforms; experience with Cornerstone LMS is a plus.
- Comfortable being on camera for video trainings.
- Ability to travel regionally up to 20%.
- Must be fluent in English, both written and spoken.
- Engaging and dynamic personality.
- Passionate about teaching and empowering others.
- Self-motivated with a strong desire to be the face of the technology training team.
- Strong communication skills with the ability to connect effectively with individuals at all levels and from diverse backgrounds.
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