Customer Service Representative - Family Med - North Naples

Location: 2515 Northbrooke Plaza Dr #200, Naples, FL 34119

Department: LPG Family Medicine - North Naples

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Customer Service Representative Family Internal Medicine (Naples, FL) 🌟

Join Lee Healths Family Internal Medicine team and play an important role supporting patients and providers in a fast-paced outpatient setting!

📍 Location: 2515 Northbrooke Plaza Dr #200, Naples, FL 34119
🏥 Department: LPG Family Medicine North Naples
🕐 Work Type: Full Time | Shift: 7:00 AM 6:00 PM - 5, 8 hour shifts Monday to Friday - Rotating Saturday. Variable hours.
💰 Pay Range: $15.64 $18.75 / hour

💡 What Youll Do:

• Greet and assist patients with check-in, scheduling, and insurance verification

• Ensure accurate data entry and efficient office flow

• Deliver exceptional service with every patient interaction

🎯 What Were Looking For:

• High school diploma or equivalent (required)

• Strong customer service and computer skills

• Medical office or healthcare experience preferred

💚 Why Join Lee Health:

• Competitive pay & comprehensive benefits

• Health, dental, and vision insurance

• Paid time off & retirement plan

• Tuition reimbursement & career growth opportunities

Be part of a team thats making a difference in the lives of our patients every day!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers