Support Analyst
- Act as the primary point of contact for technical support requests related to software applications, tools, and platforms.
- Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary.
- Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements.
- Monitor system performance, track incidents, and provide regular status updates to stakeholders.
- Document technical issues, troubleshooting steps, and solutions in knowledge base systems.
- Perform root cause analysis of recurring issues and recommend preventive measures.
- Support software deployments, patches, and upgrades, including testing and validation.
- Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards.
- Provide technical guidance and training to users on system features, updates, and best practices.
- Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements.
- 3+ years in production support or application support within fintech, banking, or financial services platforms.
- Strong understanding of core/online banking platforms, system integrations, and digital banking solutions.
- Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P).
- Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms.
- Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery.
- $60,000 - $75,000 Annual Salary
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Remote
- Robust 401(k) plan with company match
- Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
- Paid Time Off
Recommended Jobs
CRNA in Tampa, FL
TeamHealth is growing and thrilled to offer a new W2, PRN CRNA opportunity at Tampa Minimally Invasive Spine and Surgery Center! Join our elite group at this flourishing ambulatory surgery center and…
Physical Therapist | HCA Florida JFK Hospital Atlantis, FL
Physical Therapist | HCA Florida JFK Hospital Atlantis, FL Full-Time | Days (No Weekends) | Salary: $36.53 to $53.20/hr (based on experience) Sign-On Bonus: Case by case | Fee: 20% of ann…
Program Director Energy Management
Location: Lee Health Corporate Center -4211 Metro ParkwayFort Myers FL 33916 Department: Plant Operations System Services Work Type: Full Time Shift: Shift 1/ to Minimum to Midpoint Pa…
Wastewater Treatment Plant Operator Grade III (20168363)
Job Announcement URL: http://www.lgvsd.org/about-us/employment-opportunities/ Job PDF: Additional Job PDF: Recruitment Contact Contact phone: (415)472-1734 Contact email: jobs@lg…
HHA for CLEARWATER
Home Health Aide (HHA) - Clearwater, FL - Immediate Openings! Are you ready to make a difference in people’s lives while building a rewarding career in healthcare? We are urgently hiring Home Health…
General Manager (05072) 13458 Landstar Blvd, Orlando, FL
Job Description Job Description Company Description This locally owned and operated franchise of 23 locations and growing is an awesome career opportunity! Job Description Job Descrip…
Laborer-Driver
1-800-GOT-JUNK?We’re the World’s Largest Junk Removal Service, known for our professional, friendly team members and clean, shiny blue trucks. We're looking for highly motivated individuals with ex…
APP - New Smyrna Beach, Florida - Gastro Health - NP or PA
Gastro Health is looking for a talented nurse practitioner or physician assistant to join our team in beautiful New Smyrna Beach, Florida . Gastro Health brings together a multidisciplinary…
Mobile Operations Manager
What To Expect Tesla's Mobile Operations Managers play a crucial role in optimizing customer service and operational efficiency within our mobile service teams. They actively contribute to the dai…
Associate Attorney - Workers' Compensation
At Chartwell, we don’t just serve clients—we live our values. With nearly 300 attorneys in 30+ offices nationwide, we’re a fast-growing civil litigation firm built on collaboration, innovation, and i…