Shift Supervisor (TWIC Card)

About the Job:

Flexibility, a D license & TWIC (Transportation Worker Identification Credential) are a must.

Responsibilities:

• Ensure the facility is provided with high-quality security services to protect people and property.
• Maintains proficiency in the use of all assigned protective equipment, restraint devices, and weapons.
• Report safety concerns, security breaches, and unusual circumstances both verbally and in writing.
• Preserves orders and acts to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
• Monitors closed-circuit television systems and alarms, reports safety concerns, security breaches, and unusual circumstances both verbally and in writing.
• Maintains awareness and familiarity with the site-specific operations performance manual and post orders.
• Meets and continues to meet any applicable state, county, and municipal licensing and permit requirements for Armed Security Officers and specific protective device and weapons qualifications.
• Build, improve, and maintain effective relationships with both client employees and guests.
• Answer questions and assist guests and employees; Answer phones or greet guests/ employees in a professional, welcoming manner.
• Patrols the facility on foot or in a vehicle.

Qualifications:

• High school diploma or equivalent required; at least 21 years of age.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Ability to handle both common and crisis situations at the client site, calmly and efficiently.
• Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Must be able to work overtime as needed.
• Must possess effective oral and written communication and interpersonal skills. Ability to successfully interact at all levels of personnel and the general public in a professional and effective manner, including with clients.
• Have intermediate computer skills to operate innovative wireless technology at client-specific sites.
• Highly organized and ability to follow procedures concisely and consistently; high level of compliance and unwavering integrity to oversee and ensure policies are enforced in a self-directed environment.
• Must be able to frequently prepare reports and read and understand all operating procedures and instructions.

Physical/mental Requirements and Working Environment:

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk, and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence, and reports in English.
• The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 40 pounds. May be required to climb stairs on an intermittent basis at client sites.
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, and view security monitors; includes hand/eye coordination.
• Work in various environments, including adverse outdoor conditions such as cold, rain, or heat.
• Must be able to focus and multitask in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
• Remain flexible to ever-changing environments; adapt well to different situations.
• Must be able to clearly speak, read, and write English.