Customer Success Representative (Junior Level)

Job Description

Job Description

Location: Tampa, FL (On-site)
Employment Type: Full-Time
Industry: Workforce Management Technology / Time Clock Solutions

About Us

ZK Technology is part of the ZKTeco global network, specializing in innovative workforce management (WFM) solutions for small to medium-sized enterprises and global organizations. Our technology portfolio includes advanced time and attendance software, biometric authentication devices, cloud-based data integration tools, and mobile workforce applications. We are committed to helping businesses streamline operations, ensure compliance, and support a modern, connected workforce. As we grow, we seek team members who are agile, collaborative, and passionate about driving excellence and innovation on a global scale.

ZKTeco WFM is a leading provider of time clock and workforce data collection solutions integrated with the Workday ecosystem. We deliver best-in-class technology paired with dedicated, proactive customer care. Our Customer Success team ensures long-term client satisfaction, helping organizations thrive with our solutions.

Position Overview

We are seeking a Junior Customer Success Representative to support our growing client base. This role is focused on consistent, proactive communication with existing customers, managing day-to-day account needs, and ensuring smooth internal coordination for support and order processing.

This is not a high-pressure or sales driven role- the primary focus is on project support, quote creation, purchase order review and processing, and order creation; serving as a bridge between the client and the technical/logistics teams. There is a secondary emphasis on relationship building.

Key Responsibilities

• Coordinate internally with sales, operations, and technical teams for any customer support, orders, or escalations.
• Process additional product or service orders accurately and efficiently.
• Assist in customer onboarding processes for solution expansions as needed.
• Serve as the primary contact for assigned customers, ensuring regular check-ins and proactive support.
• Identify potential needs for additional products based on client conversations (no aggressive selling required).
• Advocate for customer needs internally and ensure a positive overall experience.
• Maintain accurate and detailed customer records, notes, and tasks in the CRM system (Zoho CRM or similar).
• Track customer interactions and provide status updates and basic reporting.

Qualifications

• Experience in high volume order processing (similar experience from other industries will be considered).
• Experience working directly with customers on general support, escalations, and relation building (B2B preferred).
• Cross-departmental experience preferred
• Strong organizational skills and a proactive approach to customer management.
• Excellent email and verbal communication skills with a customer-first attitude.
• Familiarity with CRM systems. Zoho CRM preferred; and/or Salesforce, HubSpot, etc. (systems from other industries will be considered, such as EMR systems)
• Ability to coordinate and escalate issues appropriately across internal teams.
• Positive attitude and eagerness to learn and grow within the organization.

General Employee Expectations

• Support and train peers; share knowledge and best practices.
• Adapt to changing needs and take initiative beyond core tasks.
• Communicate clearly and collaborate across global teams.
• Take ownership, deliver results, and continuously improve.
• Uphold company values, embrace diversity, and protect data security.

Compensation and Benefits

| Component | Details
| Base Salary | $45,000 annually
| Bonus | Up to 20% annually based on performance
| Benefits | Health insurance, Profit Sharing, Paid Time Off (PTO), training and professional development opportunities