Call Center Agent

Job Description

Job Description

Job description

Do you like customer service but don’t necessarily like having to talk to customers all day? Do you prefer to come to work, sit down, and do your job without being interrupted or have lengthy meetings with co-workers? Do you consider yourself a self-starter and a quick learner ? If you answered yes, Patient Prism may be the company for you!

Patient Prism Opportunity Agents improve the quality of customer service that dental practices provide first-time callers. You will provide our clients valuable coaching tips and feedback to help convert more callers into booked appointments . That helps more people receive the dental care they need and helps our clients increase new patient appointments and revenue.

What a normal day looks like:

Come to work, sit down at your desk and put headphones on, listen to pre-recorded calls, enter data found in the call and provide feedback through our software to receptionists that do not schedule new patients. No drama. Low stress. Just you and your computer.

Perks of the job include Health/Dental/Life Insurance benefits after 60 days of employment, catered Employee Appreciation lunches, Breakfasts on Mondays to get the week started right, as well as coffee and snacks available at all times in the office, and ample opportunity for feedback and growth.

We are looking for full-time (40 hours a week) employees to join our team. Full-timers MUST be available to work Monday - Friday after training. All employees will have paid training.

Responsibilities:

● Review a high volume of pre-recorded dental calls for quality control and conversion effectiveness (dental experience is NOT required)

• Identify missed opportunities for dental appointment conversion and provide feedback using critical thinking to clients to improve future call handling
• Must have excellent computer skills and be adaptable to change/constant updates

● Meet daily performance goals

Note: This job does not include any direct interaction with callers/clients. All calls are pre-recorded and feedback is provided to clients via software

Qualifications:

● The ideal candidate must be able to type 55+ WPM. YOU WILL NOT BE CONSIDERED FOR THIS POSITION WITHOUT COMPLETING THE TYPING ASSESSMENT.

• Excellent English, spelling, and grammar are a must as you will be typing feedback to clients
• Strong time management and organizational skills
• High school diploma required. A College degree is a plus
• Bilingual in Spanish or French is a plus but not required
• Customer service experience preferred
• Reliable

● Works well independently

Requirements:

● Must be available to work Monday - Friday. We offer morning, mid, or night shifts with the office hours being 8:30am-8:00pm. Clock in times range from 8:30am-11:30am.

• Must be able to sit and remain at a computer workstation in a cubicle wearing headphones for the entirety of shift (8 hours with breaks)
• Must have reliable transportation and preferably live in Carrollwood/Lutz/South Tampa area

● Attendance and being on time are critical for this position and tardiness/excessive call-outs will not be tolerated.

Join our team today!

Benefit Conditions:

● Full Time Employees Eligible for Health/Dental/Life Insurance Benefits on the 1st of the month following 60 calendar days from date of hire.

● Only full-time employees eligible

COVID-19 Precaution(s):

● Personal protective equipment provided or required

• Plastic shield at work stations
• Social distancing guidelines in place

● Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

● No

This Job Is Ideal for Someone Who Is:

● Dependable -- more reliable than spontaneous

• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

● Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

COVID-19 considerations:

We are implementing social distancing, extra cleaning procedures, and enforcing wearing masks while walking through the office and using common areas.