Reserve Travel Designer - Chase Travel (Heathrow, FL - Hybrid)

Job Description

Transform the travel experience as a Luxury Travel Advisor at Chase Travel, where your commitment to personalized service and industry expertise will make a lasting impact. Be part of a diverse, collaborative team focused on growth and opportunity, and deliver the highest standards of excellence to our valued clients.

As a Reserve Travel Designer within Chase Travel, you will have the opportunity to leverage your expertise in luxury travel to deliver exceptional customer service. You will collaborate with customers to understand their needs and preferences, advising on destinations, transportation, travel dates, accommodations, and more. Your role will involve creating seamless end-to-end itineraries and ensuring a high-touch experience for our discerning clients. Join us in a dynamic and collaborative environment where your passion for travel and commitment to service excellence will promote success and career growth.

You will deliver exceptional customer service, drive key customer experience metrics, meet and/or exceed deadlines and expectations, and maximize opportunities to drive bookings through service. You will have deep expertise in travel and lifestyle servicing or the luxury/hospitality industry, with a proven track record of providing white-glove service to discerning customers. 

Job responsibilities

• Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits.
• Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction.
• Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience.
• Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently.
• Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations.
• Coordinate with support groups to deliver a personalized, high-touch customer experience.
• Maintain accurate documentation of all customer interactions and data in required tools.
• Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs).
• Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value.
• Integrate service excellence into every customer engagement, consistently exceeding expectations.

Required qualifications, capabilities, and skills

• Minimum 2 years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.
• Deep understanding of the luxury travel market and high-end client expectations.
• Exceptional phone, written, and consultative customer service skills with a focus on white-glove service.
• Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional.
• Positive, professional, and collaborative spirit with curiosity and passion for travel.
• Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems.
• Impeccable listening skills, willingness to learn, and ability to work independently and within a team.
• Build effective relationships within the team and across colleagues.
• Understand, prioritize, and manage multiple complex customer needs and requests with strong time management.
• Deliver creative, comprehensive vacation itineraries that drive customer value.
• Lead through transformation with a strong growth mindset and passion for career development.

Preferred qualifications, capabilities, and skills

• 5+ years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.

  Shift / Schedule Information
•    Schedules are based on the needs of the business and may vary; employees are not able to select their own shifts.
•    Current operating hours: Mon–Fri, 8am–8pm EST. Flexibility may be required for overnight or weekend shifts as business needs evolve (we are currently not open on weekends, but that is subject to change).
•    Currently, this role does not qualify for a shift differential.
•    Training is required and may differ from your regular schedule.

Note: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.