Operations Manager

Operations Manager

About Us:

Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.

Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.

Our Mission:

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Our Vision:

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Our Values:

• Safety of our team drives every decision we make.
• An entrepreneurial spirit fostered by healthy work environments.
• Fiscal responsibility
• Exceptional Customer service

Cowan Culture:

At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.

Job Summary:

Reporting to the Director of Operations, the Operations Manager shall oversee daily operations. The Operations Manager shall assist in promoting and maintaining the terminal structure and standards of operations as prescribed by the Director of Operations.

Schedule: Monday-Friday 7AM-5PM (on-site)

Job Duties:

• Proactively address safety concerns by:
  • Communicating safety goals and standards to Fleet Management
  • Provide resources for safety concern resolution
  • Regular reviews of terminal “safety health” with leadership
• Ensure Fleet and Fleet Management are in compliance in the following areas:
  • Driver fitness (DOT physical)
  • Driver documents (license, annual review, etc.)
  • Hours of Service
  • Assist in facilitating random driver testing as needed
  • Personal protective equipment (PPE)
• Partner with Fleet Management to offer the highest level of driver satisfaction in the industry. Retention goals to be set and measured by Senior Cowan Management
• Partner with Terminal leadership and customer to provide high level customer satisfaction.
• The Operations Manager is responsible for all terminal expirations, and coordination between various departments and Fleet Management
• Maintain proper level of terminal operations staffing (schedules/coverage of work load)
• Driver master schedule development and maintenance
• Oversight of the Fleet planning and plan execution
• Provide Fleet Management with updated special load requirements as dictated by the customer
• Monitor and measure assessorial charges collected/missed. Address with Fleet Management as needed. Monthly scorecard shall be provided to Operations Leadership
• Daily review of Cowan Connect standards by Fleet. Areas of focus:
  • 30-minute compliance
  • Late reason coding
  • Detention notes/collection
• Coach and counsel your Fleet Management team in the following areas (subject to Terminal Manager approval)
  • Attendance
  • Cowan Connect performance of Fleet Management
  • Customer care and service
  • Develop Fleet Management performance improvement plans as needed, in partnership with Terminal leadership
• Participate in driver mentoring and driver appreciation activities as prescribed by leadership.
• Asset management, relating to:
  • Tractor/trailer PM scheduling
  • Equipment moves/positioning
  • Rental equipment tracking and management
  • Regular equipment condition inspections
• Quarterly review of Terminal performance with management
• Review revenue per truck per day with operations leadership. Identify areas of opportunity (BH lanes, empty miles, etc). Develop improvement plan as needed with TM. Execute plans with Fleet Management
• Review OTR miles and local pay, ensuring efficiency, utilization and driver compensation goals
• Other duties as assigned at Senior Management discretion

Job Requirements:

• 3-5 years’ industry experience
• 1-3 years’ direct report management experience
• TMS experience required. TMW preferred.
• Proficiency in Microsoft Office
• Extensive knowledge of DOT regulations
• Ability to plan, manage and complete projects
• Ability to work off hours as dictated by the business
• Monthly travel may be required as dictated by the customer/business

Soft skills:

• Ability to prioritize tasks in order of importance and urgency
• Ability to set clear expectations to reports
• Effective and professional verbal and written communication skills
• Strong organizational skills

Employee Benefits:

• Yearly starting salary: $60K- $65K (Depending on knowledge & experience)
• Full benefits - Medical, Vision, and Dental
• Life, Short- and Long-Term Disability
• PTO (sick & vacation) and 401K