Billing and Purchasing Associate

Forklift Exchange, Inc.
Fort Myers, FL
Billing and Purchasing Associate Location Fort Myers, FL :

The Billing/Purchasing Associate will:

  • Communicate with the Service Manager daily to assist in scheduling repairs.
  • Coordinate with Procurement to order needed materials to complete the quoted repairs.
  • Consistently inquire about open quotes with customers, and make adjustments based on customer feedback.
  • Develop and build customer relationships through check-ups on past services, and by monitoring scheduled service and response times.
  • Assist Service department in other areas as needed.
  • Field service calls and emails in regard to quoted, scheduled repairs, emergency repairs, etc.
  • Open repair orders and review for scheduled technicians prior to billing.
  • Review repair orders for accuracy of labor hours, materials added, and invoicing.
  • Review technicians' times for billing and payroll purposes.
  • Submit warranty claims, track warrantable parts, and answer warranty questions in a timely manner.
  • Create POs for Road Technicians in assigned territory.
  • Answer technicians' questions regarding work order issues, mistakes or changes.

Position Requirements

  • 0-3 years of related experience with a bachelor's degree ideally in business, logistics or supply chain management.
  • Excellent organizational and verbal and written communication skills.
  • A team player mentality and willingness to work closely with others to ensure high customer satisfaction.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person

Posted 2025-07-30

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