CSR Benefits Agent

Location: 100% Remote (U.S. Based)
Compensation: $90,000–$120,000 per year
Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewals
Employment Type: Full-Time | Flexible Hours

Overview

AO Globe Life is seeking dedicated, people-focused individuals to join our remote team as Client Support Specialists . This position is ideal for those who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term professional career working from home.

In this role, you will assist individuals and families across the United States in understanding and accessing important benefit programs designed to provide protection and peace of mind. You’ll meet virtually with clients who have already expressed interest in learning more about their options—no cold calling or door-to-door outreach is required.

Our organization provides comprehensive training, ongoing mentorship, and a supportive culture that ensures each team member has the tools and confidence to succeed. Whether you’re starting your career or looking for a meaningful change, this opportunity allows you to combine professional growth with purpose-driven work.

Responsibilities

As a Remote Client Support Specialist, your primary responsibilities include:

• Conducting scheduled virtual consultations via Zoom with individuals and families across the U.S.

• Listening carefully to client needs and helping them identify benefit programs that best fit their circumstances.

• Providing clear explanations of available options in a professional, easy-to-understand manner.

• Guiding clients through the enrollment process from start to finish, ensuring they have the support they need at each step.

• Maintaining organized and accurate digital records of client interactions, documentation, and follow-ups.

• Offering continued support to clients after enrollment to ensure satisfaction and long-term relationships.

• Participating in ongoing professional development, including virtual team meetings, mentorship sessions, and product training.

• Working collaboratively with colleagues to share best practices, contribute to team goals, and promote a positive and service-oriented environment.

The position requires professionalism, integrity, and the ability to manage your time effectively while working independently. You will represent AO Globe Life in a consultative, client-centered capacity, ensuring that each interaction reflects the organization’s commitment to quality service and ethical practices.

Qualifications

To be successful in this position, candidates should demonstrate the following qualities and skills:

• Strong verbal communication and active listening skills.

• The ability to build rapport and establish trust through virtual interactions.

• A high degree of organization and attention to detail.

• Self-motivation and accountability when managing independent work.

• Comfort using technology, including video conferencing platforms such as Zoom, as well as email, digital forms, and client management tools.

• A positive, team-oriented attitude and willingness to learn.

• Prior experience in customer service, sales, or client relations is helpful but not required.

Requirements:

• Must be authorized to work in the United States.

• Must have access to a Windows-based laptop or desktop computer with a webcam.

• Must have a reliable internet connection and a quiet, professional workspace.

Training and Support

AO Globe Life provides all new team members with structured, hands-on training and mentorship. You will receive the tools and guidance needed to become proficient in conducting virtual consultations, managing client relationships, and navigating compliance requirements.

In addition to onboarding, team members participate in ongoing weekly training sessions designed to strengthen communication, presentation, and leadership skills. You’ll also have access to experienced mentors who will help you progress toward personal and professional goals.

We believe in growth through consistency, collaboration, and accountability. Each member of our remote team plays an important role in ensuring that clients receive the highest level of service and support.

What You Can Expect

As part of the AO Globe Life team, you can expect a supportive and collaborative remote work environment where your contributions matter. Our organization values professionalism, reliability, and integrity, and we take pride in helping our team members grow both personally and professionally.

Team members enjoy the flexibility of managing their own schedules while maintaining accountability to client appointments and team goals. Because all consultations are conducted virtually, you’ll have the freedom to work from anywhere within the United States.

You’ll also have the benefit of working with a company that emphasizes long-term relationships—both with clients and within the team. Many of our professionals find fulfillment in the combination of meaningful client interactions, continuous learning, and career advancement opportunities that align with their goals.

AO Globe Life is a team-oriented organization that rewards initiative, dedication, and excellence. We are looking for individuals who take pride in their work, strive for high standards, and genuinely enjoy helping others.

Who Thrives Here

This position is well-suited for individuals who:

• Value service and find fulfillment in helping others.

• Appreciate a structured environment that still allows independence.

• Have strong communication skills and the ability to adapt to different client personalities.

• Enjoy continuous learning and professional development.

• Want to work remotely without sacrificing team connection or accountability.

You don’t need prior experience in the insurance or benefits industry—what matters most is a strong work ethic, a willingness to learn, and a genuine desire to make a difference.

About AO Globe Life

For more than 70 years, AO Globe Life has been a trusted provider of supplemental benefits to working-class families across the United States. Our organization partners with labor unions, credit unions, and veteran associations to deliver financial protection programs designed to help families in times of need.

We pride ourselves on offering stability, ethical leadership, and meaningful career opportunities for those who want to make a difference. Our team operates entirely remotely, allowing individuals across the country to contribute to a shared mission of service and protection.

AO Globe Life is built on three core values: integrity, growth, and impact. Every member of our organization plays a role in advancing these principles through their daily work and interactions with clients.

How to Apply

If you’re ready to build a long-term career that combines flexibility, professional development, and purpose, we encourage you to apply today.

This is more than just a remote position—it’s an opportunity to grow, learn, and contribute to a mission that helps protect families nationwide.