Senior Change Management Consultant

Kforce has a client in Palm Beach Gardens, FL that is seeking a Senior Change Management Consultant to support the enterprise IT4U portal and its continuous enhancements. This role is critical to ensuring that organizational change is effectively designed, communicated, and adopted across the enterprise. Summary: The Senior Change Management Consultant will be responsible for understanding the product roadmap, release content, associated impacts, and user experience implications. They will independently design and execute a comprehensive communication and engagement strategy and partner closely with Corporate Marketing & Communications to ensure alignment with enterprise communication standards and timelines. This role requires strong organizational awareness, an ability to tailor messaging for multiple audiences and channels, as well as a structured, data-driven approach to change execution. Key Responsibilities:

• Partner with IT4U product team and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end user or IT-user behavior changes
• Streamline and manage the OCM intake and workflow process to ensure changes are assessed, prioritized, and documented efficiently and consistently
• Drive stakeholder adoption of the OCM intake process by socializing its purpose, aligning expectations, and ensuring consistent use across all business groups
• Conduct detailed change impact assessments and stakeholder analyses to identify risks, personas, and support needs
• Design and execute an enterprise ready communication strategy aligned to ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement)
• Develop targeted communication deliverables, including release announcements, FAQs, job aids, training guides, and readiness materials
• Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or related field
• Minimum of 3-5 years' experience in organizational change management for technology initiatives
• Demonstrated application of the ADKAR model and ability to design targeted interventions for awareness, desire, knowledge, ability, and reinforcement
• Exceptional written and verbal communication skills; ability to convey complex concepts to diverse audiences
• Strong stakeholder engagement skills, with proven experience influencing leaders and gaining alignment across business units
• Ability to work independently, manage multiple priorities, and execute with minimal oversight
• Strong analytical mindset with experience defining adoption KPIs and using insights to adjust strategy
• Proficiency with Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint)

• Experience supporting enterprise technology rollouts
• Familiarity with ServiceNow and ITSM