Medical Front Office Assistant Primary Care

:

All the benefits and perks you need for you and your family: (Customizable depending on job. 3-5 bullets preferred)

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

Location: 11420 N 56TH ST, Temple Terrace, 33617

The role you'll contribute:

Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.

The value you'll bring to the team:

Provides back up to all front office positions; check in, check out, and medical records

Provides data and assistance to Practice Manager / Office Coordinator as required

Communicates in a cordial, professional manner with patients via phone and in person to meet the patient's needs as soon as possible

Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages

Maintains correspondence, including: progress notes and new patient packets

Updates referring physician database when necessary

Assesses new patient files waiting to be seen and appropriately handles old patient files

Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed

Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required

Constructs insurance copies for proper insurance verification with new patients as requested

Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity

Enters charges for daily reconciliation

Handles patient concerns or refers to administration appropriately

Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary

Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners

Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately

Maintains updated documentation of identified action work lists needed for daily operations

Qualifications

The expertise and experiences you'll need to succeed :

• Proficient with computer programs with word processing: PowerPoint, Excel, Word

• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors

• Strong emphasis on organizational skills and strong attention to detail and ability to multi task.

• Ability to deal with data that is of a sensitive and confidential nature (HIPAA).

• Ability to work independently and in a team environment.

• Displays professional interactions with all levels of internal and external customers.

• Excellent verbal and written communication skills.

• Previous experience in a medical environment

• High School Graduate or equivalent

• Some education beyond High School

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Care

Organization: AdventHealth Medical Group Primary Care

Schedule: Full-time

Shift: 1 - Day

Req ID: 24013206

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.