Director of Program Quality and Systems

OVERVIEW

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive.

The Better Together Team is seeking a Director of Program Quality and Systems to oversee the organization’s efforts to build strong, lasting relationships throughout the state of Florida. The Director of Program Quality and Systems will strengthen Better Together’s relationships with organizations, volunteers, donors and the community through robust training and staff development. The Director of Program Quality and Systems will create streamlined automation processes, develop standard operating procedures, and develop and execute staff training that will effectively position the organization to better serve families effectively and streamline operations.

An ideal candidate will have at a minimum of a bachelor’s degree in human services, master’s degree preferred. They should feel called to minister to children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in verbal and written communication, organization, training and staff development, program solving, and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability analyzing problems and finding creative solutions, and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a level two background check.

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team.

1. We Love Others : We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.
   1. Do you treat people with respect, no matter their background or behavior?
   2. Do you make decisions based on what’s best for others, not just yourself?
2. We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.
   1. Do you stay positive and solutions-focused when challenges arise?
   2. Do you regularly speak encouragement and appreciation to your teammates?
3. We Are Ideal Team Players : We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones.
   1. Do you take ownership and go the extra mile without being asked?
   2. Are you open to feedback and constantly looking for ways to grow?
4. We Do Hard Things : We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission.
   1. Do you rise to challenges with resilience and a clear head?
   2. Do you consistently push through discomfort to deliver results?
5. We’re All In : We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.
   1. Are you passionate about transforming lives and communities through your work?
   2. Do you take initiative and show up fully—because you believe this mission is worth it?

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Director of Program Quality and Systems will have four primary roles, broken down into key responsibilities. They are:

Reporting and Quality Assurance

• Oversee quality assurance efforts, conduct audits, and identify areas for improvement.
• Track and manage volunteer data, generate reports, and offer actionable insights to leadership and regional teams.
• Ensure accurate collection, completion, and database entry of all program-related documentation, reflecting team performance on scorecards.
• Perform weekly data reconciliation to maintain program accuracy and integrity.
• Generate strategic reports, analyze trends, and provide recommendations to executive leadership.
• Lead the streamlining and automation of forms and communications to enhance efficiency.

Training Architecture, Onboarding Systems, and Continued Support

• Design and maintain scalable training frameworks, curricula, and learning pathways used for onboarding and ongoing staff development.
• Partner with HR and regional leadership to equip leaders with standardized onboarding tools, resources, and training content for new employees.
• Develop and update training materials (guides, videos, SOPs, modules, documentation) that ensure consistency in volunteer processes and program systems.
• Establish clear training standards and documentation so regional leaders can effectively train and support their teams.
• Create and refine systems that support consistent volunteer approval processes across regions, using data to recommend improvements.

Program Development, Innovation, and Document Management

• Collect feedback from regional teams to inform program updates, boosting operating efficiency.
• Implement initiatives that refine program processes, policies, and best practices in collaboration with operational leadership.
• Streamline and automate processes, addressing system gaps, and lead automation projects to elevate program effectiveness.
• Maintain and update shared documents on Google Drive, ensuring organizational consistency and accessibility.

Program Outreach and Event Management

• Analyze data and trends and make recommendations to executive leadership to innovate outreach and event practices, directly impacting children served.
• Create and manage event registration links, ensuring accurate tracking and reporting for outreach initiatives.
• Collaborate with the marketing team to create systems to promote events, increasing visibility and engagement through diverse messaging.
• Oversee the statewide phone line, ensuring calls are forwarded, documented, and followed up on efficiently.

REQUIREMENTS

• Minimum of a bachelor’s degree, master’s degree preferred
• Experience in training and staff development
• Technological requirements: Salesforce, Zapier, WordPress and Basecamp
• Match Better Together’s core values (described above)

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in Florida. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include:

• Weekly team meetings with clear accountability and the opportunity to solve issues as a team.
• Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities
• An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate
• Home office setup, including equipment and communication tools you need to hit the ground running

Compensation and Benefits:

Better Together also offers a generous benefits package, as outlined below:

• Medical (99% employer paid, employee only)
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%

QUESTIONS

Please direct all questions to [email protected].