Game Master

Adventure Vault is seeking a fun, outgoing, energetic, and hardworking individual with a big personality to join our team as a Game Master! As the first point of contact with our customers and the last person they see before leaving, the Game Master is a key player in ensuring a memorable escape room experience.

Key Function:

Game Masters are the face of Adventure Vault, responsible for delivering exceptional experiences to customers in both our escape room and VR arcade attractions. This role involves engaging with customers from check-in to debrief, running live games, answering phones, maintaining cleanliness, and ensuring our guests leave with lasting memories.

Key Responsibilities

• Greet and check in customers; assist with waivers and other customer needs.
• Explain game rules and ensure customer(s) questions and concerns are addressed.
• Monitor escape room and/or VR sessions while providing helpful hints as needed.
• Reset rooms and/or VR stations and sanitize equipment between sessions.
• Respond to chats, phone calls and emails using our software.
• Maintain clean and organized rooms, lobbies, and bathrooms.
• Upsell additional sessions and encourage social media engagement.
• Assist customers courteously and resolve minor concerns on the spot.
• Any additional tasks requested as the business evolves.

Qualities

• Energetic and outgoing personality with a passion for entertainment.
• Team-oriented and eager to help where needed.
• Dependable and punctual with a strong work ethic.
• Exceptional verbal communication and interpersonal skills.
• Strong multitasking and time management abilities.
• Problem-solving under pressure and adapting to unexpected situations.
• Basic technical literacy (iPads, computers, chat systems).

Requirements

• Minimum of 1 year customer service experience.
• Comfortable using Windows-based systems and booking platforms.
• Ability to communicate effectively with customers and team members.
• Open availability is preferred; flexible to work at either location is a plus.

Benefits

• Free access to all escape room and VR arcade experiences
• Eligible for 100% of earned tips
• 10% commission on any bookings made directly
• Flexible scheduling options

Hours of Operation :

• Monday-Friday: 1:00 PM - 10:00 PM
• Saturday: 12:00 PM - 11:00 PM
• Sunday: 12:00 PM - 10:00 PM

The job averages 10-20 hours per week, although some weeks may require more hours. Schedules will be sent one month in advance!

Join the Adventure Vault team and bring your big personality and passion for customer service to life. Apply today!

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