Director, Retail and Training

RETAIL AND EDUCATION DIRECTOR - TRAVEL RETAIL

MIAMI

COTY is looking for smart leaders who are fast and passionate.

The Retail and Education Director for Travel Retail Americas will drive the development and execution of best-in-class retail and education strategies across the Americas, with a strong focus on Latin America and the North American airports. The ideal candidate brings a blend of strategic vision, operational excellence, and a deep understanding of both regional markets and the unique demands of the travel retail environment

RESPONSIBILITIES

As our Retail and Education Director , you are responsible for the sell out growth of our Fragrances and Makeup portfolio within the dynamic Travel Retail channel.

Retail Strategy & Execution

• Lead retail strategy and operations across LATAM, the U.S., and Canada Travel Retail markets.
• Drive retail excellence, ensuring high standards of customer service, merchandising, and in-store execution.
• Partner with sales and commercial teams to optimize door-level performance and conversion.
• Monitor KPIs across the region to drive growth and identify areas for improvement.
• Support and coach a team of Retail Managers and beauty advisors to deliver sell out targets.

Education & Training

• Design and execute tailored education programs that reflect brand identity and regional needs for Fragrances and Makeup.
• Lead a hybrid training strategy combining in-person coaching with digital platforms.
• Align training content with global brand guidelines, adapting for local relevance and effectiveness.
• Support and coach a team of field trainers and beauty advisors to deliver engaging consumer experiences.

Leadership & Cross-functional Collaboration

• Manage and mentor a regional team of education and retail professionals across Latin America and North America.
• Collaborate with Sales, Marketing, Visual Merchandising, and HR to ensure alignment of goals and execution.
• Act as the key liaison between local markets and global education teams.

Working for Coty means our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries – we’d love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

The team consists of a regional retail and training manager” working closely together with several departments such as Merchandising, Marketing and Key Accounts.

QUALIFICATIONS

We’d love to see candidates who have:

Essential:

• Bachelor’s degree in Business, Marketing, Education, or a related field; MBA is a plus.
• 7+ years of experience in retail, marketing and/or education roles,
• Demonstrated success in achieving commercial results through training, retail excellence, and team development.
• Languages: Fluent in English and Spanish (spoken and written) is mandatory; Portuguese is a strong plus.
• Travel: Must be able to travel frequently across the U.S., Latin America, and Canada (up to 50%).
• Deep understanding of travel retail dynamics, shopper behavior, and operator relationships.
• Proficient in digital training tools, reporting dashboards, and Microsoft Office suite.

Desirable:

• Prestige/luxury brand experience preferred, ideally within Travel Retail and Fragrance/Makeup categories.
• Proven experience managing teams and implementing education programs in the LATAM and U.S. travel retail markets.
• Must be autonomous, decisive, with a strategic thinking

OUR BENEFITS

As our Retail and Education Director this is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

RECRUITMENT PROCESS

1. Our recruiter will contact you.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness.

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion in an effort to create a more open, inclusive, and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

EQUAL EMPLOYMENT OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] . We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

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