FAST Coordinator

• Company Shirts
• Paid Holidays, Vacation & Sick Days
• Medical, Dental, & Vision Benefits
• 401(k) matching
• Parental leave
• Training & development
• Wellness resources

• This role is designed to provide operational and administrative support to the FAST Estimating Team, and jointly to our network, ensuring accurate, timely, and equitable assignment distribution, communication, and provide key operational opportunities to streamline the entire remote estimating process.
• Estimate Coordination : Help all FAST Team members receive and complete requests for remote estimates from our franchise network. Ensure equitable distribution, rebalancing of workloads, and cross-team support as required to meet service level commitments made to the customer (franchise) and carrier/TPA partners. This includes working in various platforms, FAST ticketing systems, and through direct email, phone, and other communication channels with all stakeholders.
• Communication Coordination : Provide coordination of communication between the FAST Team, other PDRI team members, and franchisees. Ensure proper routing of urgent and important communication related to estimate requests that may be at risk of missing service level commitments. Provide support in scheduling 1:1 calls, FAST Consultations, and other meetings as requested. Route incoming communication to the FAST Team as required.
• Documentation Escalation : Support the FAST Team in receiving critical information (documentation) that supports completion and submission of FAST Estimates. This may include receiving specific digital photographs, testing results, invoices, subcontractor bid items, or general information that can be conveyed through written commentary. Outbound calls and emails may be necessary, as well as receipt and upload of requested documentation into the claims platforms to finalize the estimating process. This is a crucial opportunity to keep FAST Estimators focused on production while maintaining a scope-maximizing perspective.
• Team Support : Monitor active and pending FAST Estimate request volume, to communicate and escalate opportunities to deliver on service level commitments. This may include coordinating within the FAST Team, with other Claims Force leaders or Administrators, or with others at PDRI. Provide support during Catastrophe events to rebalance workloads, as well as during team member absences, to ensure a proper flow of incoming requests to outbound estimates being completed.
• Quality Assurance Focus: Ensure that estimate request distribution is accurate, timely, and equitable. Metrics will be established to serve as a basis for performance excellence, to guide and ensure all team members are driving FAST estimating growth and key quality performance indicators.
• Training and Resources : Assist in providing ongoing FAST process training and support to franchisees, ensuring they have access to the latest tools, resources, documentation, and processes necessary for success using the FAST Estimating service. Help create and update training materials related to best practices, expectations, and FAST process success. This includes FAST Hub content creation and updates, as well as network communications.
• Documentation and Reporting : Provide support to provide key statistics and KPI updates on team performance, production, and other metrics.
• Communication and Problem Resolution : Act as a liaison within the FAST team, within PDRI, and within the greater organization to provide resources to solve problems and fill gaps in subject matter expertise, capacity, and other opportunities.
• Teamwork and Collaboration : Attend company or team meetings virtually, as required, to be informed on all things Paul Davis. Provide support to other Claims Force team members in times of lower FAST Estimating demand, as cross-team support is needed.
• Distribute new FAST Estimate requests to appropriate team members, rebalancing workloads as needed, to drive service level commitment delivery
• Route communication within the team, PDRI, and the franchise network to drive a streamlined remote estimating process
• Act as liaison between all stakeholders to practice continuous improvement, driving demand for the FAST Estimating Service
• Develop, enhance, and share training and communications on the FAST Estimating Service
• Distribute new FAST Estimate requests to appropriate team members, rebalancing workloads as needed, to drive service level commitment delivery
• Route communication within the team, PDRI, and the franchise network to drive a streamlined remote estimating process
• Act as liaison between all stakeholders to practice continuous improvement, driving demand for the FAST Estimating Service
• Develop, enhance, and share training and communications on the FAST Estimating Service
• All other duties as assigned.

• Strong organizational and time management skills, with the ability to prioritize, communicate, and manage the completion of multiple assignments simultaneously.
• Excellent verbal and written communication skills, with a customer-service mindset
• Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.
• Proficiency with project management software, CRM systems, and general office tools (e.g., Microsoft Office Suite)
• Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.
• Ability to learn and operate our primary operating systems (RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, Power BI, and others)
• The ability to work under pressure
• Exceptional attention to detail
• Ability to conceptualize
• Ability to work independently
• Self-driven
• Ability to work with office equipment (fax, scanner, printer, copier, phone system, computers)
• Maintain a high level of confidentiality
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

• High school diploma or GED
• Bachelor's degree or equivalent experience in business administration or related field

• Experience serving in a customer service role.
• Associates' or bachelor's degree in a business field
• Experience in the restoration, insurance, or construction industry

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

Flexible work from home options available.