Catering/Sales Manager

Hilton Daytona Beach is seeking a dynamic and results-oriented Catering/Sales Manager to join our team. The ideal candidate will be responsible for maximizing revenue through the sale of catering services and event spaces, ensuring successful planning and execution of events while delivering exceptional customer service.

This position requires strong sales skills, attention to detail, and the ability to work collaboratively with internal teams to ensure client satisfaction.

Key Responsibilities:

• Sales Generation: Actively solicit new business through prospecting, sales calls, site tours, and networking. Manage existing accounts to ensure repeat business and build long-term relationships with clients.
• Event Planning & Coordination: Work closely with clients to understand their event needs and customize proposals for corporate events, weddings, banquets, and social gatherings. Coordinate event logistics, including menu selections, room setup, AV requirements, and timelines.
• Revenue Growth: Develop and implement strategies to meet and exceed revenue targets for catering and events. Identify opportunities to upsell services such as AV equipment, specialty menus, and rooms.
• Client Relationship Management: Provide excellent customer service throughout the sales and event planning process. Serve as the main point of contact for clients, ensuring all their needs are met and any issues are resolved in a timely manner.
• Collaboration: Liaise with the banquet, kitchen, and operations teams to ensure seamless execution of events. Communicate event details to ensure high-quality service delivery.
• Contracts & Proposals: Prepare accurate proposals, contracts, and banquet event orders (BEOs) to capture client specifications. Ensure compliance with Hilton standards and policies.
• Market Trends: Stay informed about industry trends, competitor offerings, and local market conditions. Use this knowledge to develop and adjust sales strategies accordingly.
• Reporting & Administration: Maintain accurate records of sales activities, revenue reports, and customer interactions using CRM tools. Track event performance and client feedback for continuous improvement.

Qualifications:

• Experience: Minimum of 2 years of experience in catering sales, event planning, or a related field, preferably within a hotel or hospitality environment.
• Communication: Excellent verbal and written communication skills, with a customer-centric approach to service.
• Organizational Skills: Strong attention to detail and the ability to manage multiple events and deadlines simultaneously.
• Teamwork: Ability to collaborate effectively with hotel teams, including banquets, kitchen, and operations departments.
• Software Proficiency: Familiarity with Salesforce, Onq, and Microsoft Office Suite.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet client needs.