HR Shared Service Specialist

Overview
Under the direction of the Senior Manager of the HR Shared Services Team, this role will support the daily and cyclical activities of the group. The HR Shared Services Team serves an important role in enabling the efficiency, quality and future of the HR organization.

Key Responsibilities
•Daily processing of employee lifecycle changes and other data entry into the organization’s HR system, SuccessFactors, such as new hire steps, job information updates, position updates and requisition updates.
•Perform audits in SuccessFactors to ensure data is accurate and relevant for reporting and analytics.
•Manage requests via ticketing system, ServiceNow, to prioritize and complete work within defined SLAs.
•Create and revise HR system and operations documentation, job aids and other training materials that reflect current system functionality as well as HR processes and procedures
•Communicate updates and process steps to HR stakeholders as part of a partnership for requests of employee data changes in SuccessFactors.

To be successful in this role, you will:
•Be a curious individual with exceptional attention to detail and a strong desire to learn and provide quality work product
•Be willing to develop a thorough understanding of, and act as a key resource for, all HR systems and related processes
•Be a team player who believes that no task or ask is too small or too big
•Be someone who enjoys helping others and delivering exceptional client service in a fast-paced environment where change is constant
•Be open to real-time feedback, coaching, and guidance to help support your success on the team and in the organization

Qualifications
•BA/BS Degree or equivalent work experience
•Prior experience using HR systems and maintaining data integrity, preferably SuccessFactors
•Ability to work in a fast-paced environment while maintaining organization and prioritization
•Passion for excellence and desire to delight the customer with every contact
• Know when to ask for additional support from peers or manager
•Strong verbal and written communication skills is a must
•Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Analytical with strong problem-solving and critical thinking skills
•Strong client service skills; ability to establish and maintain effective working relationships
•A positive attitude and willingness to do what it takes to get the job done on time
•Attention to detail and pride in work

Pay ranges between $35-41/hr based on experience