Manager, Distribution Operations (M-TH, Nightshift)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Distribution Operations Manager

Location: (Northern) Jacksonville, FL - onsite

Shift: Night Shift, Monday - Thursday

Hours: 4:30pm – 3:00am ET

Primary Purpose:  Reporting to the Director, Distribution Operations, the position is responsible for managing the Distribution Operations Teams of the Nights Shift Business Unit by supervising Operations Supervisors, setting expectations, directing, and motivating direct reports and staff members to meet business needs while focusing on inventory accuracy and order accuracy. Partner with Day and Night Shift Leadership, Customer Service partners, Channels, and other warehouse Support Groups to develop strategies and programs to meet or exceed performance measurements.

The successful individual will leverage their proficiency in Distribution Management to…

• Collaborate with the Director of Distribution Operations and other facility leaders

• Research/recommend new procedures or technologies to improve service levels

• Resolve conflict, solve problems, and make decisions

• Assess staffing needs and requirements and meet or exceed performance standards

• Manage trends and business changes, while building flexibility within the teams

• Create a safe and positive work environment for all employees

• Develop strategies for meeting future facility and business goals/objectives

• Meet customer order demands, inventory accuracy, and cycle count requirements

• Report performance against weekly and monthly goals

• Oversee tactical planning with Team Leaders and Support Groups through problem solving and decision-making processes

• Manage projects while maintaining daily operations

• Lead 7 direct reports (Team Leaders) and approximately 100 indirect distribution associates

• Partner with staffing agency on the performance of a varying number of seasonal temps
  

The accomplished individual will possess…

• High School diploma or equivalent; degree preferred

• Minimum of 4 years’ experience in a supervisory/management level position in a warehouse/distribution center environment

• Ability to manage and direct team functions with little or no direct supervision

• Excellent verbal, written, and interpersonal communication skills

• Proven ability to work and communicate with all levels of the organization

• Required to be computer literate with a working knowledge of Word and Excel

• Has a proven success record in supervising, training, coaching/motivating, problem solving and developing team members

An outstanding professional will have…

• College degree

• More than 5 years’ experience in a leadership position in a warehouse/distribution center environment

• Ability to encourage collaboration across the team and business unit

• Customer service orientation

• Strong analytical and problem solving skills with the ability to analyze data, form conclusions, and develop actionable recommendations in a timely manner

• The ability to motivate and lead team members

• The ability to adjust to competing and shifting priorities

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at