Service Support Coordinator

Job Description

Job Description

Join BERCO as a Service Support Coordinator in Cape Coral, FL !

Are you an organized, customer-focused professional who thrives in a fast-paced environment? If you enjoy balancing customer service, dispatch coordination, and administrative support while keeping operations running smoothly, we'd love to hear from you!

Why BERCO Stands Out:

• Competitive Pay

• Paid Time Off: Paid holidays and generous PTO.

• Comprehensive Benefits: Health, vision, dental, and life insurance.

• Retirement Plan: 401(k) with company match.

• Career Growth: Opportunities for advancement, cross-training, and professional development.

• Team Environment: Work alongside experienced professionals in a collaborative and supportive workplace.

What We Need from You:

• Serve as the first point of contact for customers by answering incoming calls professionally and providing exceptional customer service.

• Dispatch technicians efficiently and coordinate service calls to maximize scheduling and response times.

• Create, update, and maintain accurate work orders and customer records in company systems.

• Monitor technician schedules and proactively adjust dispatches as needed.

• Communicate service updates between customers, technicians, and office staff.

• Support Operations, Accounting, and Management with administrative projects and daily office functions.

• Maintain shared inboxes, prepare customer correspondence, and assist with onboarding documentation.

• Cross-train in multiple office functions and contribute to continuous process improvements.

Qualifications:

• High school diploma or equivalent required; Associate degree preferred.

• Two or more years of dispatching, customer service, administrative, or related experience.

• Strong organizational, multitasking, and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft Office.

• Experience with ECI Vision is preferred but not required.

• Ability to quickly learn new software systems, including ECI Vision and Samsara.

Physical Requirements:

• Ability to remain seated or standing for extended periods while performing computer-based work.

• Ability to use standard office equipment, including computers, phones, and printers.

• Occasionally lift and carry office materials weighing up to 25 lbs.

• Ability to communicate effectively by phone, email, and in person.

• Ability to work in a fast-paced office environment while managing multiple priorities.

BERCO determines compensation based on the cost of labor across several U.S. geographic markets. The pay range for this position is $18-20/hr and is based on several factors, including market location, job-related knowledge, skills, experience, and internal equity.