Market Manager

Job Title: Market Manager

Location: West Palm Beach, FL / Fort Lauderdale, FL / Remote
Reports To: Director, Partner Operations

Who We Are

Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care.

We founded Icon Health on the conviction that every patient should be genuinely delighted with their care experience. By prioritizing patient-centered practices, ensuring clear care goals across the entire clinical team, and placing clinicians at the heart of care delivery, we aim to transform a fragmented system into one that truly serves patients. Our model uses a team-based approach to care, integrating musculoskeletal expertise and primary care to achieve better patient outcomes.

At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.

Who You Are

The Market Manager is an organized and relationship-driven operator who thrives at the intersection of clinical coordination, stakeholder management, and system-level thinking. You’re experienced in managing multiple healthcare partnerships — from primary care groups to surgical specialists, therapy providers, imaging centers, and hospital care teams. You’re equally comfortable solving day-to-day issues and designing scalable workflows. This is a role for someone who is energized by collaboration and eager to build systems that improve patient journeys at scale.

What You’ll Do

1. Provider & Partner Relationship Management
   • Serve as the main point of contact for a range of external stakeholders, including:
     1. Primary Care Providers (PCPs)
     2. Orthopedic surgery groups
     3. Imaging centers (MRI/X-ray/CT)
     4. Physical therapy clinics
     5. Ambulatory surgery centers (ASCs)
     6. Hospital care coordination teams
     7. Home health agencies
     8. Transportation vendors and other ecosystem players
   • Foster strong, ongoing engagement through outreach, education, and issue resolution
   • Track satisfaction and manage local escalations or concerns
   • Educate and support all partners on referral workflows, patient eligibility, and service options
2. Care Coordination & Referral Management
   • Monitor referral volumes and patient follow-through at each step of the care journey
   • Identify breakdowns in access or engagement and develop interventions
   • Serve as a focal point for communication and collaboration between referring PCPs and downstream care entities
   • Work with internal teams to refine referral/visit workflows and feedback loops
3. Market Strategy & Reporting
   • Report market-level performance metrics (referral engagement, retention/leakage, partner activity)
   • Analyze referral and utilization patterns to identify operational risks or growth opportunities
   • Recommend process improvements and support implementation locally
   • Identify and recommend strategic partners for market expansion
4. Internal Collaboration
   • Act as the voice of the market, ensuring external insights inform internal decisions
   • Provide feedback loops to clinical, ops, data, and tech teams
   • Support onboarding and peer training as the market and team grows

What You’ll Bring

We are always looking for new team members who will add to our company’s DNA and have a strong passion for impact. None of the following are requirements, but they describe the qualities and skills that we think will help a candidate be successful in this role.

• Experience:
  • 3–5+ years in healthcare operations, provider relations, care navigation, or partner success
  • Direct experience working with PCPs, specialists, or ancillary providers such as imaging, PT, and ASCs
• Education (Preferred):
  • Bachelor’s degree in healthcare administration, public health, business, or related field preferred
  • Or professional clinical degree in physical therapy, nurse case management, or similar, with experience in healthcare operations.
• Healthcare Background:
  • Experience in outpatient or post-acute settings including orthopedics, primary care, imaging, or physical therapy strongly preferred.
  • Familiarity with musculoskeletal care pathways and referral dynamics is a plus.
• Client Success & Engagement:
  • Proven ability to manage external relationships across multiple provider types.
  • Skilled in proactive communication, issue resolution, and maintaining high provider satisfaction.
• Analytical Skills:
  • Ability to interpret data and referral trends to identify opportunities and gaps in performance.
  • Comfortable with tools such as Excel, Tableau/Looker, and CRM platforms to track KPIs.
• Communication & Collaboration:
  • Excellent interpersonal and written communication skills.
  • Experience working cross-functionally with clinical, data, and operational teams.
• Organization & Documentation:
  • Detail-oriented with strong time management and follow-through skills.
  • Proficient at managing partner documentation, meeting notes, and outreach logs.
• Leadership & Ownership:
  • Self-starter with a strong sense of accountability and initiative.
  • Capable of owning market performance metrics and leading local initiatives.

What We Offer

• Direct Impact: Play a pivotal role in shaping a platform that directly affects how care is provided to patients.
• Agile Environment: A small, vertically integrated team that empowers quick decisions and nimble execution.
• Competitive Benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Yearly Salary Commensurate with Experience
  • Full Benefits
  • Employee funded 401k

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based upon age, color, handicap or disability, ethnic or national origin, race, religion, religious creed, gender (including discrimination taking the form of sexual harassment), marital, parental or veteran status, sexual orientation, gender identity, or gender expression.