Computer Field Service Technician (Spanish and English)

About the Company

Cyzerg is a technology company specialized in the research, development, implementation, and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central, and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL, and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all times. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg’s culture & core values guide every aspect of the organization.

About the Job

We are looking for a passionate, motivated, and self-starter Computer Field Service Technician to deliver class A customer service. The field service technician will be traveling to customers’ locations across Miami Dade and Broward and providing onsite technical support (basic computer and network support). He/she will be working closely with the help desk team and act as their extended hands and eyes.

This is the perfect position for students and fresh I.T graduates looking to gain hands-on experience and learn from well-rounded IT professionals.

Responsibilities:

• Provide onsite basic computer and network support (hardware & software) to end-users during field visits or dispatches.
• Diagnose errors or technical problems and determine proper solutions.
• Serve as the customer contact person for onsite technical support and service maintenance.
• Manage on-site installations, repair, maintenance of computers, phones, printers, and scanners.
• Install, configure, and troubleshoot handheld and barcode scanners.
• Help and support users with issues such as computer crashes, hard drive failures, network layer 1 connectivity issues, and others.
• Properly coordinate appointments and effectively resolve schedule conflicts.
• Cooperate with the technical support team and share information across the organization.
• Effectively communicate with customers and set clear expectations. Deliver outstanding customer service.
• Travel between customers’ location across Miami Dade (80% in Doral area) and Broward (20%) Counties
• Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers

Requirements:

• Minimum 1+ years of IT experience.
• Bilingual proficiency in English and Spanish is mandatory.
• Excellent communication and customer service skills.
• A+ Certification and/or Network+ Certification is an advantage.
• Highly inquisitive with strong attention to detail and a perfectionist mindset.
• Persistent, analytical, and detail-oriented.
• Ability to effectively manage multiple and conflicting priorities simultaneously.
• Strong time management skills with the ability to meet deadlines consistently.

Benefits:

• Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves.
• Annual salary increases with a predictable percentage increase based on performance review.
• Annual year-end bonus and monthly bonuses based on performance.
• Annual team-building – Shift gears and explore adventures with the team out of the office!
• Career development plans – We want you to grow and become the best at what you love.
• Casual wear in the office – Express your fashion or stay comfy!
• Flat organization with an open door policy.
• Company paid certifications and trainings