Service Solution Team Lead
- Assists in running ad-hoc reports to providing to leadership.
- Conduct training sessions to assist in the development of the service solutions team.
- Works closely with team member to resolve member issues which may arise.
- Answer telephone promptly and ensure calls are identified and categorized to forward to appropriate area within office timely and efficiently.
- Demonstrate proper telephone etiquette when receiving, transferring, and placing calls on hold. Holding times are to be kept to a minimum.
- Verify insurance information, collect referrals and authorizations, and/or other forms as documented.
- Ensure the accuracy of patient scheduling, documentation, and follow-ups.
- Repeat key information when writing down messages.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination, and recommended resolutions to the callers.
- Perform other duties as assigned.
- High school diploma or equivalent.
- Minimum of 2 years of customer service, call center experience.
- At least 1-3 years' experience in a healthcare setting preferred.
- Bilingual in English and Spanish preferred.
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