Front Desk Agent Holiday Inn Express and Suites Punta Gorda Full Time

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About Us:

Welcome to the Holiday Inn Express & Suites in beautiful Punta Gorda, Florida! Our hotel is dedicated to providing exceptional hospitality and creating unforgettable guest experiences. If you're passionate about guest service and want to be part of a dynamic team, we invite you to join us as a Front Desk Agent.

Position Overview:

As a Front Desk Associate at Holiday Inn Express & Suites, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Inspect rooms and common areas, and enforce rules
• Confirm group reservations and arrange personalized services
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Cross-train other departments including breakfast and laundry

Qualifications:

• Excellent communication and interpersonal skills.
• Customer-focused with a passion for providing exceptional service.
• Strong problem-solving abilities and attention to detail.
• Organizational skills.
• Desire to learn and grow.
• Ability to work in a fast-paced environment.
• Flexible schedule, ability to work holidays, nights and weekends.
• Computer proficiency and experience with hotel management software is a plus.
• Previous hotel front desk or customer service experience preferred.

Benefits:

• Competitive pay.
• Employee discounts on hotel stays within the brand.
• Paid on-the-job training.
• Ongoing training and development opportunities.
• Opportunities for growth within the Hotel Industry.
• Friendly and supportive team environment.

How to Apply:

If you are a dedicated individual with a passion for hospitality and a commitment to excellence, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Join us at Holiday Inn Express & Suites in Punta Gorda and be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our family!

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person