Salesforce Administrator

WHO WE ARE
Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we’ve perfected the art and science of optimizing frontline performance. By combining the unique artistry of our people with the cutting-edge science of our proprietary technology, IN-Gauge, we’ve set the benchmark in technology and training.

Our global footprint spans more than 100 countries and supports over 60,000 app users across world-renowned hospitality and automotive brands.

At FPG, we believe in unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join FPG, you’re not just joining a company, you’re joining a team that believes people make the difference.

WHO YOU ARE
You are a hands-on Salesforce Administrator and strong problem solver who enjoys digging into complex challenges and figuring out practical, scalable solutions. You understand how CRM systems support real-world sales teams and are comfortable owning day-to-day administration while also supporting more advanced Salesforce capabilities, including automation, AI-driven insights, and sales productivity tools.
You enjoy partnering with business teams, asking the right questions, and translating needs into Salesforce solutions that actually work.

WHAT YOU WILL DO
As a Salesforce Administrator at FPG, you will own and optimize our Salesforce environment while supporting sales automation, AI-driven insights, and CRM integrations. You will work closely with Sales, Marketing, Operations, and Customer Success to ensure Salesforce enables efficient, scalable growth.
This role is ideal for an administrator who wants exposure to more advanced Salesforce capabilities, including Einstein for Sales and Agentforce, without stepping fully into a Solutions Architect role.

HOW YOU WILL DO IT

• Administer and maintain FPG’s Salesforce environment, including user setup, permissions, profiles, roles, and security controls
• Support Salesforce automation through Flows, validation rules, and declarative tools to streamline sales and operational processes
• Assist with the configuration and ongoing use of Einstein for Sales , including activity capture, predictive insights, and AI-driven recommendations
• Support Agentforce and sales productivity tools to improve rep efficiency, lead follow-up, and pipeline management
• Manage integrations with third-party tools, including Salesloft , ensuring clean data flow and reliable system performance
• Manage and maintain sales and marketing target lists, lead routing, and assignment logic for business development teams
• Partner with business stakeholders to gather requirements, define KPIs, and translate needs into Salesforce solutions
• Support Salesforce release updates, testing new features and ensuring minimal disruption to users
• Lead CRM onboarding by developing training materials, supporting data migrations, and providing day-to-day user support
• Create and maintain clear documentation for Salesforce processes, automations, configurations, and integrations
• Troubleshoot system issues and support ongoing optimization of Salesforce functionality
• Take on special projects as needed, including reporting improvements and process enhancements
• Troubleshoot complex Salesforce and integration issues by identifying root causes and implementing effective, sustainable solutions
• Proactively identify inefficiencies, gaps, or data issues within Salesforce and recommend improvements
• Support ongoing optimization of Salesforce functionality by evaluating problems from both a technical and business-process perspective

QUALIFICATIONS

• 3+ years of experience as a Salesforce Administrator or CRM Administrator
• Strong understanding of Salesforce CRM processes, data structures, security, and integrations
• Hands-on experience with Salesforce automation tools, including Flows
• Exposure to or interest in Einstein for Sales or AI-driven Salesforce features (hands-on experience preferred, not required)
• Experience supporting sales teams and sales processes (lead management, pipeline, reporting)
• Experience working with sales engagement tools such as Salesloft
• Ability to translate business needs into practical Salesforce solutions
• Strong communication skills and comfort working with non-technical users
• Highly organized, detail-oriented, and able to manage multiple priorities
• Salesforce Administrator certification strongly preferred
• Strong problem-solving and analytical skills, with the ability to assess issues, identify root causes, and implement effective solutions
• Proven ability to think critically about business processes and recommend improvements using Salesforce tools
• Comfortable working through ambiguity and balancing multiple priorities in a fast-paced environment

COMPENSATION

• Base salary up to $80,000 , depending on experience
• Incentives up to 10% of base salary

BENEFITS
Benefits effective the first day of the month following hire:

• Employer contribution toward company-sponsored health plans
• Dental and Vision plans
• Employer-paid Short-Term and Long-Term Disability
• Employer-paid Life Insurance and AD&D ($100,000)
• 401(k) with 4% employer match
• Paid Time Off and annual holiday closure
• Parental Leave (Maternity, Paternity, and Adoption)