General Manager

Starting salaries up to $60,000 annually based on availability and experience with a quarterly bonus structure tied to performance and profit. General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in developing action plans according to company goals and objectives. You will manage and oversee the restaurant's daily operations, focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Benefits

• FREE meals
• Paid time off
• Ongoing interactive training
• Opportunities to advance
• Medical – Minimum of 50% paid by the company
• Life insurance policy – 100% paid by the company
• Employee assistance program – 100% paid by the company
• Vision, Dental, LTD and STD, Accident, Critical Illness, Hospital Indemnity, Voluntary Life (AD&D)

Qualifications

• Must be 18 years of age or older
• Minimum of 1 year of restaurant management experience (Zaxby’s a plus)
• Available to work a minimum of 5 days and 40 to 50 hours per week
• Ability to work a flexible schedule, including days, nights, weekends, and holidays
• Successful completion of background check
• In-store training program completed.
• Online ZFI AM test passed with a 90% or above.
• Phase III GM certification
• In-store ZFI Kitchen Demonstrative passed with a 90% or above.

Responsibilities

The individual in this position is expected to engage in the following work-related activities and complete all training requirements, including:

• Strive to enhance our guest experiences at every opportunity by satisfying and exceeding their expectations.
• Increase sales and profit by building community relationships/partnerships and providing outstanding product and service.
• Ensure an effective work schedule is posted each week.
• Demonstrate effective interviewing skills for hiring only top performers.
• Responsible for all levels of staffing and new hire orientations.
• Ensure all training and certification processes are in place and 100% compliant.
• Responsible to provide clear development plans and performance reviews for management staff.
• Execute quarterly business plans through the use of systems, training, operation manuals and all other available resources.
• Assist Area Development Managers and/or Market Development Manager in the execution of marketing plans.
• Continually mentor AM’s in the operation of a Zaxby’s unit and prepare them for the future advancement.
• Review daily numbers each day of work and coach and praise their results.
• Provide leadership by generating excitement, enthusiasm, a positive mental attitude and commitment toward company objectives.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

Working Conditions

• Office environment; work with computer and office equipment.
• Restaurant environment; work with advanced kitchen and front‑of‑house operational equipment; hazardous conditions.
• Essential job functions may require maintaining physical condition necessary for standing, walking or sitting for prolonged periods of time.