Employee Health & Benefits Regional Technical Trainer

Regional Technical Trainer – EH&B

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 10,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Regional Technical Trainer – EH&B at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The Regional Technical Trainer – EH&B is responsible for managing the Employee Health & Benefits (EH&B) technical training program for MMA FL. Work closely with the SVP, EHB as well as the Talent Development COE team to achieve MMA’s strategic learning and development goals. The EH&B Technical Trainer will design, implement & monitor the EH&B technical training program and oversee the implementation of various initiatives as defined with MMA’s strategic plan. Confer with and actively engages the management team and keeps leadership informed of significant matters where oversight is essential.

As our Regional Technical Trainer on the Employee Benefits team, you’ll

• Collaborate with local managers to understand, develop, and execute on the EH&B Training Program. Goal is to get service team ‘desk-ready’.
• Leverage & Improve foundational curriculum for new hire onboarding and ongoing training support.
• Develop training content for new and existing colleagues for system functionality, best practices, etc. to support EH&B systems (AMS, document management), tools (Playbook, etc.), and services (iNGAGED, Broker Transparency, etc.)
• Be able to perform the service team role at a high level.
• Serve as a subject matter expert to users to ensure continuous improvement of training on technical knowledge to include new and refresher courses, intermediate & advanced topics.
• Collaborate with Operations to test EH&B workflow processes & procedures and develop training materials as they get added to MMA Playbook.
• Collaborate with managers to fully understand technical skill gaps, work flows & processes and individual knowledge deficits and training needs. 
• Partner with business leaders and the Talent Management COE team to identify resources available to support learning & training needs.
• Represent the FL region on the MMA U – EH&B Workgroup.
• Measure MMA’s colleague results by monitoring progress towards goals and objectives; instituting methods for continuous improvement in key areas, modifying training plans as needed; measuring the effectiveness of training programs.
• Confer with and actively engages management and leadership.  Keeps leaders effectively informed of all significant matters involving the Company, appropriately consults in matters where their oversight is essential or their insight is helpful. 
• Provide general direction to assure compliance with insurance regulation and other laws; keeps informed of any new legislation that may impact the business; and establishes overall policy for effective representation of the Company.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in business or related field required or minimum of 5-8 years’ of employee benefits experience including systems, compliance, and various client size.
• Must be detailed with excellent organizational and time management skills.
• Strong interpersonal skills.
• Strong management and demonstrated team-building skills.
• Excellent written and verbal communication.
• Ability to effectively build and maintain positive and trusted working relationships with management and peers.
• Must have the ability to work under pressure and multi-task.
• Learning and Development experience preferred but not required.
• Proficiency in MS office applications required.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and flexible work
• Charitable contribution match programs
• Stock purchase opportunities
• Competitive compensation
• Entrepreneurial leadership
• Unmatched, scalable resources
• Committed to core values
• Inclusive culture

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAEHB

#LI-Hybrid