Vehicle Dispatch Coordinator

Duties/Responsibilities:

• Build and expand the company’s local dispatch and towing network by sourcing and onboarding towing companies that fit the company profile.
• Lead the vetting and onboarding process for new towing companies, including validating credentials, verifying insurance coverage, and ensuring regulatory compliance (e.g., DOT regulations).
• Provide training and support to newly onboarded drivers on the dispatch procedure, inspection, title and payment.
• Manage daily dispatching of vehicle pickups from purchase locations to designated drop-off points, including in-house lots and partner facilities.
• Track active shipments and provide real-time updates on dispatch status to relevant internal teams and customers.
• Monitor delivery timelines and confirm successful vehicle arrivals.
• Verify & approve the transport payments upon confirmation of delivery.
• Ensure all drivers maintain compliant paperwork, including required documentation and up-to-date insurance.
• Troubleshoot and resolve any issues related to delays, compliance, or driver performance.
• Maintain detailed records of dispatch activity, driver performance, and incident reports in the ERP.

Required Language(s) and Skills/Abilities:

• Fluent in English and Spanish (verbal and written).
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to multitask and adapt quickly in a fast-paced environment.
• Proficient with Microsoft Office Suite and dispatch/transport management systems.
• Ability to work independently and prioritize in a high-volume work environment.

Education and Experience:

• Negotiation and recruitment skills
• High school diploma or equivalent required; Associate degree preferred.
• 2+ years of experience in vehicle dispatch, logistics coordination, or transportation services preferred.
• Familiarity with DOT regulations and transportation compliance requirements preferred.