Manager, Implementation & Client Onboarding

The Manager, Implementation will lead a team of Implementation Managers, overseeing the end-to-end onboarding and deployment of PBM solutions for clients. This role ensures that all projects are delivered on time, within scope, and with the highest level of client satisfaction. The ideal candidate has a deep understanding of PBM operations, system implementations, and team leadership within a client-focused environment.

Please note: This role is fully on-site and requires in‑office presence five days per week in our Bonita Springs FL or Mechanicsburg PA offices.

Responsibilities:

Team Leadership & Development

Supervise, mentor, and develop a team of Implementation Managers.

Provide performance feedback, coaching, and career development guidance.

Foster a culture of accountability, collaboration, and continuous improvement.

Implementation Oversight Ensure timely and successful execution of client onboarding projects.

Monitor project progress, resource allocation, risk management, and issue resolution.

Establish and enforce implementation standards, methodologies, and best practices.

Client Engagement Serve as an escalation point for complex client issues during implementation.

Maintain strong relationships with client stakeholders to ensure satisfaction.

Collaborate with Account Management, Clinical, and IT teams to align project goals.

Process & Quality Improvement Identify process inefficiencies and implement improvements to enhance delivery.

Develop and maintain documentation, playbooks, and templates for implementation projects.

Track key metrics and generate reports on project status, performance, and outcomes.

Cross-Functional Collaboration Partner with Product, IT, Clinical, and Operations teams to ensure smooth project handoffs.

Provide input on system enhancements, workflow improvements, and client requirements.

Support organizational initiatives related to client success and operational excellence.

Qualifications & Skills:

• Bachelor’s degree in business, healthcare administration, or related field is required
• Minimum 3-5 years of experience in managing implementation managers or project leads is required
• Proven experience in leading implementation managers or project leadership teams
• Experience with PBM systems, pharmacy operations, or healthcare technology implementations.
• Strong leadership, mentoring, and team development skills.
• Exceptional project management and organizational abilities.
• Excellent communication and client-facing skills.
• Analytical mindset with experience using metrics and reporting to drive improvements.
• Ability to manage multiple projects simultaneously and navigate complex client requirements.

Company Benefits:

• Vacation and Sick/Personal Time
• Medical Insurance / Prescription / Vision / Dental
• Hearing Program Discount
• Short- & Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• 401(k) plus company match
• Employee Referral Program
• Employee Recognition
• Tuition Reimbursement
• Professional Development Training

About Benecard Services our affiliated companies:

Benecard Services, LLC

Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.

Website:

BeneCard PBF

BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.

Website:

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.

Website:

We are an Equal Opportunity employer.

Monday - Friday 8:30am - 5:00pm