Collections Specialist
Nuclear Energy About the role: Location: onsite only Miami, FL 33134. We're looking for a Collections Specialist on behalf of our client. This is a 1-year contract assignment (W-2). You will manage delinquent accounts across multiple aging buckets. (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. We are looking for a positive person to ensure prompt collections while maintaining positive customer relationships. Location: onsite only- Miami, FL 33134. You will report to the onsite Manager. 1-year contract assignment.(W-2) Key Responsibilities:
- Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
- Perform daily collection activities including phone calls, emails, texts, and formal letters.
- Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
- Prepare weekly forecasts and progress reports by aging bucket.
- Analyze aging accounts receivable (AR) and monitor for non-payment trends.
- Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
- Conduct skip tracing and assign field cases for accounts lacking contact information.
- Investigate and resolve collection-related disputes promptly.
- Prepare and submit cases for litigation to the legal team.
- Coordinate with third-party collection agencies and manage feedback loops.
- Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.
- Experience: Minimum 3 years in a collections role managing aging and default accounts.
- Education: High school diploma required; college degree is helpful.
- Zuora (billing and subscription management)
- Salesforce (CRM and case tracking)
- CIS (Customer Information System)
- Microsoft 365 Suite (Excel, Outlook, Teams)
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
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