Member Experience Specialist

Job Description

Job Description

Employment Type: Part-Time

Compensation: $15-18/hr + Commission

Position Overview

Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.

The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement.

Key Responsibilities

Membership Expertise & Sales

• Serve as the primary expert on all membership models, packages, pricing, and promotions

• Educate prospective and current members on program offerings and recommend best-fit solutions

• Drive new membership sales and upgrades through tours, consultations, and follow-ups

• Meet or exceed monthly KPI targets

Member Experience

• Deliver a welcoming, high-touch experience for all members and guests

• Build strong relationships to enhance retention and community engagement

• Proactively address member questions, concerns, and feedback

• Support onboarding of new members to ensure a seamless start

Brand Representation

• Act as a positive, professional representative of Dragons Elite Athletics both in-person and online

• Promote events, programs, and special offers

• Assist with community outreach and partnership initiatives

Administrative Support

• Manage membership accounts, billing inquiries, and CRM updates

• Track sales performance and maintain accurate records

• Assist with scheduling and general front-desk operations

• Ensure all processes align with company policies and standards

Qualifications

• 1–3+ years of experience in sales, customer service, or fitness/wellness environments

• Strong communication and interpersonal skills

• Proven ability to meet or exceed sales goals

• Highly organized with attention to detail

• Comfortable with CRM systems and basic administrative tools

• Passion for fitness, athletics, and community building

Preferred Qualifications

• Experience in a gym, athletic training facility, or membership-based business

• Background in youth athletics or performance training programs

• Social media or marketing experience is a plus

Key Competencies

• Sales-driven mindset with a customer-first approach

• Energetic, outgoing, and professional demeanor

• Problem-solving and adaptability

• Strong team collaboration skills

Compensation & Benefits

• Competitive base pay + commission/bonus structure

• Complimentary membership

• Opportunities for growth and advancement

• Ongoing training and development
  Brings a roll-up-your-sleeves mentality and is comfortable working alongside the team to solve problems and drive results.

Why Join Dragons Elite Athletics?

At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.

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