Director of Traffic Safety and Transportation
- Responsible for recruiting, hiring, onboarding, and training department team members
- Provide ongoing training to ensure the team meets safety and service standards
- Manage all valet ticketing systems, key control, and damage documentation processes
- Respond promptly to guest concerns or vehicle incidents with discretion and professionalism
- Provide the department with clear instructions and support during events
- Develop and manage work schedules to ensure adequate coverage
- Adjust daily staffing as needed, extending or shortening shifts based on event demand
- Monitor traffic flow, identify potential bottlenecks, and mitigate obstructions
- Oversee department payroll and ensure accurate timekeeping
- Conduct regular performance reviews and handle corrective actions to maintain team standards
- Respond to emails promptly, coordinating logistics and providing updates
- Manage the procurement and inventory of department supplies
- Collaborate with other departments on event logistics and attend event planning meetings
- Maintain accountability for departmental budgets, valet revenue, labor forecasting, and tip pooling SOP
- Ability to safely operate a variety of luxury and high-performance vehicles
- Stay informed about daily events, parking locations, and ideal traffic patterns
- Manage WEC property tours and transportation
- Performs other duties as assigned
- Associates may be required to stand, walk, run short distances, reach with arms and hands, stoop, kneel, and lift up to 50 pounds.
- Ability to stand for long hours and in various types of weather.
- 3+ years in a managerial role related to parking, traffic management, loss prevention, and/or event operations
- Strong leadership, communication, and organizational skills
- Ability to work in a fast-paced, dynamic environment
- Strong organizational and problem-solving skills
- Ability to stay calm and decisive under pressure
- Excellent communication skills, both verbal and written
- Technological proficiency (valet software, Microsoft suite, mobile apps)
- Professional appearance and demeanor always required
- Must have a valid driver's license with an acceptable driving record
- Must be available to work a flexible schedule, including nights, weekends, and holidays as needed based on events calendar and expected business volumes
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