VIP Experience Manager

The VIP Manager is responsible for leading and managing on-site VIP Experiences. This leadership role includes participating in operational meetings to prepare for on-site operations, hiring and overseeing seasonal employees, and traveling to Feld Events to manage and check-in on VIP operations. Additionally, the VIP Manager will report on the results of the VIP experiences. To be successful in this position, the candidate must possess strong organizational and multi-tasking skills, be personable, and communicate effectively.

Essential Job Functions

• Manage VIP Experiences on-site through internal and external teams/partners.
• Lead team of Seasonal employees in the operation of VIP Experiences.
• Effectively communicate VIP processes to VIP Guests.
• Responsible for submitting weekly recap of VIP events including tickets sold on site, no shows, issues, refund needs.
• Take initiative on new partnerships and new opportunities for VIP Experiences.
• Coordinate with Sr. Manager on all aspects of VIP Experiences.
• Book travel and manage expense reports of seasonal employees.
• Manage VIP Financial Budget alongside Sr. Manager.
• Travel expected ~60% of the year.
• Other relevant duties as assigned by Sr. Manager.

Job Requirements

• College degree preferred but not required.
• Project management experience preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook.)
• Personal characteristics: team player, organized, task oriented, critical thinker, multi-tasking, personable, communicative.
• Ability to work in a fast-paced environment.

Given the touring nature of Feld Entertainment’s business, COVID vaccination is strongly encouraged for successful candidates.

About Feld Entertainment

Feld Entertainment®, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey®, Monster Jam®, Disney On Ice, Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit feldentertainment.com for more information.

International Touring Personnel

To the extent international touring personnel are visiting a jurisdiction that requires vaccination, proof of vaccination in accordance with the relevant international law should be submitted directly to either the Tour Manager or to Human Resources at least six weeks prior to the start of the tour. The Company will maintain all information regarding vaccination status as confidential in accordance with applicable laws. The Company cannot guarantee employment for any Associate who is unable to satisfy foreign entry requirements. Mitigation Guidelines for touring employees will remain in effect until further notice as do applicable venue, local, state and/or international requirements, rules, regulations and/or laws, if any.

Equal Opportunity Employer

Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.