Full Time - Customer Service Representative - Medical Receptionist - All locations schedules

Location: Various

Department: All locations

Work Type: Full Time

Shift: 1 - (5, 8 hour shift style schedules - Some include weekends)

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

Summary

🌟 Join Our Team as a Customer Service Representative at Lee Health! 🌟

📍 On-site | Patient-Facing | Fast-Paced Medical Office Environment

Are you a compassionate, detail-oriented multitasker who thrives in a high-energy setting? Do you love helping people and want to be part of a mission-driven team that makes a difference every day? Then Lee Health wants to meet YOU!

💼 About the Role

This is a patient-facing, on-site position that plays a vital part in supporting our medical offices across Lee Health. Our Customer Service Representatives are the face of our clinics, providing high-volume administrative and clerical support to ensure our patients receive exceptional care from the moment they walk in.

We are seeking team players with:
A high level of empathy and professionalism
Excellent computer and data entry skills
A cool head under pressure and ability to multitask
A passion for healthcare and helping others

📝 Before You Interview Read Carefully!

In order to be considered for this opportunity, please follow these steps prior to meeting with your Recruiter, Lara King :

1. Apply directly to this posting

   • Upload your most up-to-date resume (include accurate employment dates )

   • Answer all screening questions thoroughly

2. Once contacted by the Recruitment Assistant , you will:

   • Download the WebEx app and ensure it works properly on your device

   • Test video + audio ahead of time

3. Dress professionally your virtual interview is your time to shine!

   • Youll meet with Lara King , your recruiter, in a live video interview to determine if youre a strong fit for the role

💚 Why Choose Lee Health?

Be Valued for Being You.
At Lee Health, its all about you your growth, your passion, your purpose.

Heres what youll enjoy:
Caring and collaborative workplace culture
Up to 5% retirement match
Tuition reimbursement after 1 year
Exceptional coworkers and supportive leadership
Work/life balance + career growth opportunities
Market-competitive pay and medical benefits

📅 Don't wait apply today and start a rewarding career with Lee Health where YOU truly matter.
We can't wait to meet you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers