Clinical Assistant
JOB TITLE: Clinical Assistant _
Description: Responsible for clerical and support functions of the Clinical Manager Department.
JOB DUTIES /KNOWLEDGE
? Triages patient calls and facilitates patient inquiries and requests.
? When instructed to do so, provides verbal e-mail and written communication to inform the
appropriate persons of the disposition of the actions of the Patient Services Manager.
? Assures that all information concerning patient/ family/ proxy, staff and vendor complaints is
disseminated to the appropriate person in a confidential manner.
? Completes the required documentation to assure that all activities are appropriately noted.
? Performs all clerical duties necessary to support the efforts of the Patient Services Managers.
? Participates in data collection for patient surveys.
? Assist PSM in follow-up with Nurses regarding documentation and compliance issues.
? Performs all related duties to enable the efficient operations of the agency.
JOB PERFORMANCE
? Demonstrates ability to perform quality and effective services.
? Demonstrates ability to set and meet objectives, and to find increasingly efficient ways to perform
task.
? Completes work, and documentation with accuracy and within agency time frames.
? Requires minimal supervision and is self-directed.
? Understands the delivery of service within home care.
QUALIFICATIONS
? Excellent customer service skills.
? High School Diploma.
? Experience in health care or a related field.
? Effective verbal and written communication.
? Sound judgment and critical thinking abilities.
? Excellent organizational and interpersonal skills.
? Computer literacy.
? Bilingual a plus.
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