Director of Operations Multi-Specialty Dental Practice

Director of Operations Multi-Specialty Dental Practice

Overview

A premier, technology-driven multi-specialty dental practice is seeking a Director of Operations to lead day-to-day operations, team performance, and strategic growth initiatives . This role oversees a high-volume practice with multiple providers and service lines, ensuring excellence in patient experience, operational efficiency, and financial performance .

The Director of Operations will play a critical leadership role in maintaining a high-end, patient-centric environment , while driving continuous improvement across clinical support, administrative operations, and business functions .

Core Responsibilities

Operational Leadership

• Oversee daily operations including patient scheduling, workflow optimization, billing, and insurance coordination
• Manage staffing, resource allocation, and office productivity across clinical and administrative teams
• Coordinate across multiple specialties including general dentistry, specialty care, and hygiene services
• Drive implementation of technology solutions and process improvements to enhance efficiency and care delivery

Financial Management & Performance

• Own office-level profit and loss (P&L) performance
• Manage revenue cycle operations , including collections, accounts receivable, and insurance processing
• Monitor and drive key performance indicators (KPIs), including production, collections, case acceptance, and patient retention
• Control operating expenses, budgets, and financial reporting
• Ensure accurate completion of financial tasks such as payroll, deposits, and reporting

Patient Experience & Practice Growth

• Deliver a high-quality, five-star patient experience across all services
• Optimize patient flow, scheduling efficiency, and reappointment processes
• Monitor and improve call handling, patient engagement, and online reputation management
• Support initiatives to drive new patient acquisition and retention

Team Leadership & Human Resources

• Recruit, hire, train, and develop clinical and administrative staff
• Lead performance management , including coaching, reviews, and corrective actions
• Foster a collaborative, high-performing, and patient-focused culture
• Ensure team members are equipped with the tools, training, and support needed for success

Compliance & Regulatory Oversight

• Ensure compliance with HIPAA, OSHA, and applicable state/federal regulations
• Maintain accurate patient records, documentation, and data integrity
• Oversee adherence to internal policies, procedures, and operational standards
• Maintain a safe, clean, and compliant facility environment

Marketing & Community Engagement

• Support and execute marketing strategies, promotions, and branding initiatives
• Manage community outreach, referral relationships, and local partnerships
• Oversee digital presence , including social media and patient engagement platforms
• Collaborate on strategies to increase case acceptance and service line growth

Administrative Operations

• Complete and oversee administrative functions including:
  • Financial reporting and performance tracking
  • Bank deposits and revenue posting
  • Payroll and bonus administration
  • Accounts receivable and invoice processing
• Maintain accurate patient records, insurance data, and treatment documentation

Qualifications & Experience

Experience

• 3–5+ years of experience in dental or healthcare operations leadership
• Prior experience managing high-volume, multi-provider practices
• Strong background in dental billing, insurance, and revenue cycle management
• Proven experience in team leadership, performance management, and operations oversight

Education

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred

Technical Competencies

• Proficiency with dental practice management software (e.g., Dentrix or similar)
• Strong knowledge of insurance verification, claims processing, and collections
• Experience with financial reporting, budgeting, and KPI tracking
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Professional Skills

• Strong leadership, team-building, and coaching abilities
• Excellent communication and patient relationship management skills
• High level of organization, attention to detail, and time management
• Strong business acumen and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced, patient-focused environment
• Professional, service-oriented mindset with a focus on quality and patient satisfaction

Additional Information

• Must have prior experience in a dental office environment
• Role requires full ownership of office operations, team performance, and financial outcomes
• Opportunity to lead within a high-end, multi-specialty dental practice
• Hands-on leadership role with direct impact on patient experience and practice growth

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