Consumer Direct Home Lending Manager

Job Description

You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.

As a Consumer Direct Home Lending Manager in Chase Home Lending, you will play a pivotal role in leading a team of Home Lending Advisors assisting customers with home purchase, refinance and home equity line needs.. You will leverage your expertise in the home lending industry to lead and motivate a team of Home Lending Advisors who are dedicated to serving our customers' financial needs. This role offers a unique opportunity to advance your career while making a significant impact on our business.

Job Responsibilities

• Utilize your strong interpersonal skills to effectively manage and grow a team of Home Lending Advisors, maximizing sales opportunities
• Demonstrate exceptional leadership by attracting, recruiting, retaining, and developing a successful team who thrive in Chase's business environment. Provide overall sales leadership, model and coach key behaviors, and ensure effective education and employee development
• Provide routine feedback and aim to achieve goals, maximizing the sales opportunities presented
• Foster a high-morale, hard-working team environment that prioritizes customer satisfaction and a passion for exceeding goals
• Lead and support your team in helping customers with home purchase financing, reduced interest rates on existing mortgages and accessing their home equity to finance life events, ensuring a customer-first approach in all interactions
• Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance productivity and sales results

Required qualifications, capabilities and skills

• Proven experience in the home lending industry with a strong understanding of mortgage products and services
• Demonstrated ability to lead, inspire, and develop a high-performing sales team
• Strong interpersonal and communication skills, with the ability to build relationships and influence others
• Ability to execute strategic business plans and achieve sales targets while ensuring compliance with regulatory requirements
• Commitment to continuous improvement and professional development
• Experience in overseeing structured call blocks, fast paced lead volumes, CRM follow up activities and loan pipeline management
• Available to adhere to a Sunday through Thursday in office work schedule

Preferred qualifications, capabilities and skills

• 2+ years of management experience within a Home Lending Originations environment
• Marketing, promoting, relationship building, and consulting skills
• Intermediate Personal Computer skills in a windows environment

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.