Customer Service Representative

Nepa Wholesale Inc
West Palm Beach, FL

Job Description

Job Description

Customer Service Representative

Location: West Palm Beach, FL
Schedule:
Monday - Friday (7:30am - 4:00pm)
Hourly Rate:
$15
Pay Frequency:
Monthly

About Us: Nepa Wholesale, established in 2009, is a premier distributor of e-cigarettes, tobacco, and related products located in West Palm Beach, FL. We are seeking motivated, punctual individuals to join our expanding team.

Responsibilities:

  • Answer customer inquiries via phone, email, and in-person
  • Provide accurate information and timely solutions
  • Manage and resolve customer complaints efficiently
  • Maintain detailed records of customer interactions and transactions
  • Process orders, forms, and requests
  • Coordinate with internal departments

Qualifications:

  • High School Diploma
  • Previous customer service experience required
  • Excellent communication skills in English (bilingual in Spanish or Hindi is a plus)
  • Proficient in computer skills, including data entry
  • Ability to handle high call volumes professionally
  • Experience working in a C-store, vape shop is a plus

Requirements:

  • Valid Driver’s License
  • Background Screening
  • E-verification eligibility

Must reside within a 20-mile radius of West Palm Beach, FL

Posted 2026-04-11

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